Client Servicing Executive

3 weeks ago


Nungambakkam Chennai Tamil Nadu, India Zocket Full time

Job Title: Client Servicing Executive

Location: Chennai

**About Zocket**:
Founded in 2021, **Zocket** leverages GenAI to enable businesses to effortlessly create and launch ads in seconds. With Zocket, businesses can manage ads across channels like Facebook, Instagram, Google and WhatsApp in a single platform.

Zocket's proprietary world-class tech stack is built with cutting edge Machine learning and Artificial intelligence capabilities. Zocket is founded by IIM Grad second time entrepreneurs and has raised $3.5 million to date from marquee investors including Kalaari capital.

Zocket's mission is to transform how businesses leverage digital marketing to acquire new customers and grow their business. Zocket's primary markets are USA, Canada and India.

Zocket is proud to be building for the Globe from India.

**Responsibilities**:

- Build and maintain strong, long-lasting client relationships through regular communication and engagement.
- Serve as the primary point of contact for client inquiries, requests, and escalations, and ensure timely resolution of client issues.
- Understand client needs and objectives and collaborate with internal teams to develop tailored solutions to meet client requirements.
- Prepare and deliver presentations, proposals, and reports to clients, showcasing our products/services and addressing client needs effectively.
- Coordinate with internal departments, including sales, marketing, and operations, to ensure seamless delivery of services to clients.
- Monitor client satisfaction levels, gather feedback, and identify opportunities for improvement to enhance the overall client experience.
- Stay informed about industry trends, market developments, and competitor activities to identify potential business opportunities and risks.
- Maintain accurate records of client interactions, transactions, and communications.

**Requirements**:

- Bachelor's degree in business administration, marketing, or related field.
- Good communication skill in Hindi.
- Proven experience in client servicing, account management, or customer relationship management roles.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
- Strong problem-solving abilities and a proactive approach to addressing client inquiries and concerns.
- Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Proficient expertise in the Digital Marketing field.
- A positive attitude, a strong work ethic, and a commitment to delivering high-quality service to clients.

**Benefits**:

- Competitive salary commensurate with experience
- Health insurance.
- Opportunities for professional development and career growth
- A supportive and collaborative work environment

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Morning shift

**Experience**:

- total work: 2 years (required)

**Language**:

- Hindi (required)

Work Location: In person

Application Deadline: 08/03/2024
Expected Start Date: 05/03/2024


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