Customer Support Representative

3 weeks ago


Thane, India Think Tank Consultancy Services Full time

We are looking for profiles for the role of _**Customer Support Representative**_ for one of our esteemed clients _**" Skin City India"**_. If you are interested in working for a new branch of a reputed dermatology clinic in _**Thane**_, please share your Resume immediately.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Experience**: minimum 6 months to 1 year

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing company's services inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ₹10,082.84 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Pharmacist: 1 year (required)

License/Certification:

- Registered Pharmacist (required)
- Health insurance



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