International Call Center Executive

3 months ago


Noida Uttar Pradesh, India Calif Technologies Private Limited Full time

This role involves providing exceptional customer service through a combination of chat and voice interactions, with an emphasis on chat support (70% chat, 30% voice). As a part of our dynamic team, you will be responsible for assisting customers with their telecom-related inquiries, resolving issues, and ensuring a high level of customer satisfaction.

**Responsibilities**:

- Customer Interaction: Handle customer inquiries via chat (70%) and voice (30%) channels. Provide accurate and timely information to customers regarding telecom products, services, and billing. Resolve customer issues and complaints efficiently and professionally.
- Problem Solving: Diagnose and troubleshoot technical problems related to telecom services. Guide customers through step-by-step solutions for resolving issues.
- Documentation: Maintain detailed and accurate records of customer interactions and transactions. Update customer information in the system as required.
- Product Knowledge: Stay updated on company products, services, policies, and procedures. Educate customers on new products, services, and promotions.
- Team Collaboration: Work closely with team members and supervisors to ensure consistent and high-quality customer support. Participate in team meetings, training sessions, and feedback sessions.
- Performance Metrics: Meet or exceed performance targets for response time, resolution time, and customer satisfaction. Adhere to company standards and guidelines for quality and efficiency.

**Requirements**:

- A minimum of 06 months of Chat/Blended Experience with Decent Communication can apply.
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a telecom environment.
- Strong written and verbal communication skills.
- Ability to handle multiple chat sessions and voice calls simultaneously.
- Excellent problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person


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