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Customer Care Executive

1 month ago

Kovilambakkam Chennai Tamil Nadu, India COHIRE SOLUTIONS Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Kovilambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Kannada (preferred)
- Telugu (preferred)
- Tamil (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

**Speak with the employer**
+91 9267930023