Female Customer Care Executive

3 weeks ago

Kadamkuan Patna Bihar, India Adhivaha Private limited Full time

**Job Title: Female Customer Care Executive**

**Company**:Life Line Safety & Security**

**Location**:Kadamkuan, Patna, Bihar**

**Salary: Rs. 12,000 per month +** **Incentives for self-lead generation**

**About Company**:Life Line Safety & Security Company is a leading provider of comprehensive safety and security solutions. With a commitment to excellence and innovation, we specialize in delivering a wide range of services including fire extinguisher and firefighting system supply/AMC, fire alarm systems, CCTV, biometric and access control systems, PA systems, video door phones, personal protective equipment, and road safety and industrial safety supplies.

**About Position**: Life Line Safety & Security Company is currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. This role is crucial in ensuring our clients receive exceptional service and support for their safety and security needs.

**Responsibilities**:

- **Complaint Handling**: Address customer complaints promptly and follow up to ensure resolution satisfaction.
- **Sales Promotion**: Communicate product knowledge and current promotions effectively. Tailor offers to customer needs and suggest complementary products.
- **Sales Conversion**: Identify customer needs, build rapport, overcome objections, create urgency, and ask for the sale.
- **Lead Closing**: Qualify leads, personalize closing strategies, address final concerns, and provide clear next steps.
- **Backup Support**: Maintain records, coordinate with team members, stay updated on products and policies, and handle emergencies appropriately.

**Requirements**:

- Excellent communication skills in English and Hindi.
- Prior experience in customer service or a related field preferred.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and solution-oriented mindset.

**Join the team as customer care executive at Life Line Safety & Security.**

Pay: ₹12,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kadamkuan, Patna, Bihar: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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