F&b Service Steward

4 weeks ago

Aluva, India Pathirakozhi Restaurant Full time

A Food and Beverage (F&B) Service Steward, often referred to as a waiter or server, is responsible for providing excellent customer service in restaurants, hotels, or other dining establishments. Their primary role is to ensure that guests have a pleasant and enjoyable dining experience. Here's a short job description for an F&B Service Steward:
**Job Title**: F&B Service Steward

A Food and Beverage (F&B) Service Steward plays a crucial role in delivering high-quality dining experiences to guests. They are responsible for taking orders, serving food and beverages, and ensuring guest satisfaction throughout their visit.

**Key Responsibilities**:
**Greeting and Seating**: Welcome guests with a friendly and positive attitude, escort them to their tables, and provide menus.

**Taking Orders**: Accurately record guest orders for food and beverages, making note of any special requests or dietary restrictions.

**Serving**: Deliver orders promptly and professionally, ensuring correct plating, temperature, and presentation. Handle dishes and glasses with care to prevent spills or accidents.

**Product Knowledge**: Possess a thorough understanding of the menu items, including ingredients, preparation methods, and beverage options. Provide recommendations and answer questions about the menu.

**Upselling**: Suggest additional items, such as appetizers, desserts, or specialty drinks, to enhance the guest's experience and increase revenue.

**Coordination**: Collaborate with kitchen staff to ensure that orders are prepared accurately and in a timely manner. Communicate any modifications or special requests clearly.

**Attentiveness**: Anticipate guests' needs and be attentive to their requests throughout the meal. Refill water glasses, clear empty dishes, and provide utensils as needed.

**Problem Solving**: Address guest concerns or complaints with a calm and courteous demeanor. Escalate issues to the supervisor or manager when necessary.

**Payment Processing**: Present the check to guests, process payments accurately, and return change or receipts promptly.

**Cleanliness**: Maintain a clean and organized workspace, including tables, chairs, and dining areas. Assist with basic cleaning tasks to ensure a tidy environment.

**Teamwork**: Collaborate with fellow servers, kitchen staff, and management to ensure smooth service operations. Assist colleagues when needed.

**Adherence to Policies**: Follow company policies, hygiene standards, and safety regulations at all times.

**Salary**: ₹13,500.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Aluva, Kerala (preferred)

Ability to Relocate:

- Aluva, Kerala: Relocate with an employer provided relocation package (preferred)

**Speak with the employer**
+91 9562597000

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