F&b Service Captain

5 months ago

Aluva, India Pathirakozhi Restaurant Full time

A Food and Beverage (F&B) Service Captain is a key member of the restaurant or hospitality establishment's front-of-house team. Their primary role is to ensure a smooth and enjoyable dining experience for guests while overseeing the operations within the dining area. Here is a short job description for an F&B Service Captain:
The Food and Beverage (F&B) Service Captain plays a pivotal role in delivering exceptional guest experiences in the dining area. This individual is responsible for supervising and coordinating the activities of the waitstaff, ensuring high-quality service, and maintaining the overall ambiance of the restaurant. The F&B Service Captain acts as a bridge between the guests and the kitchen staff, ensuring that orders are accurately taken and promptly served.

**Key Responsibilities**:

- Greeting guests upon arrival, escorting them to their tables, and providing menu information as needed.
- Taking accurate food and beverage orders and transmitting them to the kitchen staff.
- Overseeing the waitstaff's tasks, including setting up tables, arranging table settings, and ensuring the dining area is clean and well-organized.
- Coordinating with the kitchen to ensure timely preparation and delivery of orders.
- Recommending food and beverage selections to guests, considering their preferences and dietary restrictions.
- Addressing any guest inquiries, concerns, or special requests promptly and professionally.
- Monitoring guest satisfaction and responding to feedback to enhance the overall dining experience.
- Handling bill payments, processing transactions accurately, and providing change or receipts as needed.
- Training new waitstaff members and providing ongoing guidance to ensure high-quality service standards.
- Assisting in managing reservations, coordinating with the host/hostess, and optimizing table turnover.
- Collaborating with the restaurant manager to maintain inventory of supplies, track sales, and contribute to the development of service strategies.
- Ensuring compliance with health, safety, and sanitation standards at all times.

**Qualifications**:

- Prior experience in restaurant or hospitality service roles.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of food and beverage offerings and the ability to make recommendations.
- Ability to work in a fast-paced environment and remain composed under pressure.
- Leadership skills to guide and motivate the waitstaff team.
- Attention to detail and organizational skills.
- Familiarity with point-of-sale (POS) systems and basic math skills for accurate transactions.

**Note**: The above job description is a general overview and can vary based on the specific requirements of the restaurant or establishment. F&B Service Captains often hold supervisory roles, ensuring efficient operations and positive guest experiences in the dining area.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Aluva, Kerala (preferred)

Ability to Relocate:

- Aluva, Kerala: Relocate with an employer provided relocation package (preferred)

**Speak with the employer**
+91 9562597000

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