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Customer Support Executive

2 months ago

Ahmedabad, India Moon Technolabs Full time

**Experience : 1 to 4 years**
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**Skills**:

- If having an experience in international calling will be an add on
- Should have great interpersonal skills and ability to perform under pressure
- Ability to handle business communication, Internal/ External
- Zeal to keep learning
- Disciplined to deliver in time bound manner

**Responsibilities**:

- Build and manage customer relationships at all levels
- Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the concerned Team
- Confirm customer understanding of the solution and provide additional customer education as needed
- Prepare complete and accurate work and update the tickets
- Maintain effective coordination and communication between the support and development team

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