Front Office Associate

4 days ago


Gurugram Haryana, India IHCL Full time

Job Responsibilities

**Responsibilities**:
- Handling group bookings and check-ins and check-outs.- To maintain a physical count of all room keys in each shift- To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest- Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.- In case the guest avails of a package offer get the required documents (ticket/voucher).- For a walk in guest, informs the duty manager and the security while checking in the guest.- For a foreign guest, takes down the passport details and returns the passport back to them- To co-ordinate with airport reps in movement of airport coaches- To ensure departure calls are done as scheduled- To ensure welcome experience target scores are achieved during check-in’s- To ensure availability of welcome amenities- To ensure personalized luggage tags are received by 11am- To achieve check-out experience as per GSTS targets- Guest interaction at check I/O to get valuable guest feedback.- Keep the keys and personal stationary ready to facilitate express check-in.
- Preparatory checks for arrivals along with checking late night arrivals.
- Ensure special personalized attention to guests like call screening of single ladies, finding and sharing preferences, etc
- Take steps to ensure delight for guests - special occasions - birthdays/ anniversaries.

Job Requirements



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