Chat Support Agent

1 month ago


Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Responding to customer inquiries and resolving their issues through chat conversations
- Providing accurate and detailed information about products, services, and policies
- Guiding customers through the purchasing process and recommending appropriate products or services
- Escalating complex or unresolved issues to the appropriate department or supervisor
- Maintaining a high level of professionalism and customer service while interacting with customers
- Ensuring customer satisfaction by addressing their needs and concerns
- Keeping accurate records of customer interactions and transactions
- Adhering to company policies, guidelines, and procedures
- Staying updated with product knowledge and industry trends
- Assisting with other administrative tasks as needed

**Salary**: ₹10,086.00 - ₹15,619.75 per month

Schedule:

- Evening shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9123006906


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