Value Establishment

2 weeks ago


Madhya Pradesh, India Mahindra & Mahindra Ltd. Full time

**Date**:26 Jul 2023

**Location**: MP

**Company**:Mahindra & Mahindra Limited

**Responsibilities & Key Deliverables**
- 1.Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.
2.Log book collection - MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement.
3.Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer.
4.Testimonials on FE from customer post successful complition of FE trial one vehicles.
5.No. of Pre and post trial customer signed off copy per month.
6.Competition details data on performance, vehicle specification, new engineering introduction from field feedback.
7.Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan.
8. Travel along with the vehicle for specfic trials
9. Support to the dealer before commensing the trial for vehicle check up & upkeep.**Preferred Industries**

**Automobile**

**Education Qualification**
- Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical**General Experience**
- 2 years and above**Critical Experience**

**Mahindra Leadership Competencies**
- Innovation Led Transformation _Change catalyst
Strategic Business Orientation_Business Perspective
Innovation Led Transformation _Risk Taking with Responsibility
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Result Orientation with Execution Excellence_Effective Project Management
Strategic Business Orientation_Strategic Foresight
Result Orientation with Execution Excellence_Passion for Quality
Strategic Business Orientation_Global mind-set
Result Orientation with Execution Excellence_Accountability for results
Leadership through Sustainability_Strategize around,Sustainability Drivers
Result Orientation with Execution Excellence_Agility with discipline
Leadership through Sustainability_Frugal mind set
Leveraging Human Capital_Exponential synergy
Leadership through Sustainability_Stakeholder focus
Leveraging Human Capital_Team development
Leadership through Sustainability_Triple Bottom Line Sensitivity
Leveraging Human Capital_Entrepreneurial engagement
Customer Focus_Customer Sensitivity
Leveraging Human Capital_Appreciating diversity
Customer Focus_Customer Delight
Weaving Passion and Energy at Work_Being Passionate about work
Customer Focus_Service Orientation
Weaving Passion and Energy at Work_Working without Barriers
Innovation Led Transformation _Idea Orientation
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures**System Generated Core Skills**
- Customer Sensitivity
Service Orientation
Service Management**System Generated Secondary Skills**
- Consumer Focus
Dealer Relationship Management
Service Planning**Job Segment**:Engineer, Engineering



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