Collection Executive

6 months ago


Navi Mumbai, India Pearl Group Full time

Monitor & Manage member queries/concerns/requests & govern through internal escalation process:
a. Interaction Management (Exceed TAT)

b. Complains & Retention Process
- Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
- Responsible to adhere to the standard operating procedures
- Reduce dormancy and improve eligible base
- Responsible for ASF collections from 100% paid memberships
- Responsible to achieve retention score 85% and reduce the inflow.
- Create magical moments for customers at every touch point
- Reduce incoming complaints
- Focus of fixing problems through quality tools
- Analytical skill and attention to detail are essential requirements for this role
- Good decision-making skills to make recommendations for improvements and execute timely/correct decisions.
- Patience and Good Listening Skills
- Persuasive, Negotiating and Influencing Skills
- Excellent Interpersonal Skills as this role would require cross functional interactions.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Sales: 1 year (required)

**Speak with the employer**
+91 8655811317


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