Collection Executive
6 months ago
Monitor & Manage member queries/concerns/requests & govern through internal escalation process:
a. Interaction Management (Exceed TAT)
b. Complains & Retention Process
- Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
- Responsible to adhere to the standard operating procedures
- Reduce dormancy and improve eligible base
- Responsible for ASF collections from 100% paid memberships
- Responsible to achieve retention score 85% and reduce the inflow.
- Create magical moments for customers at every touch point
- Reduce incoming complaints
- Focus of fixing problems through quality tools
- Analytical skill and attention to detail are essential requirements for this role
- Good decision-making skills to make recommendations for improvements and execute timely/correct decisions.
- Patience and Good Listening Skills
- Persuasive, Negotiating and Influencing Skills
- Excellent Interpersonal Skills as this role would require cross functional interactions.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Sales: 1 year (required)
**Speak with the employer**
+91 8655811317
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