Client Service

1 month ago

Navi Mumbai Maharashtra, India Sagar Collection Full time

**Key Responsibilities**:

- **Stakeholder Relationship Management**:

- Act as the primary point of contact for parents and guardians, addressing inquiries, concerns, and feedback in a professional and timely manner.
- Facilitate open communication between parents and school staff, ensuring alignment with school policies and values.
- **Client Communication & Support**:

- Provide information regarding school programs, events, curriculum, admissions, and other key aspects.
- Schedule and coordinate meetings with teachers, school leadership, or counselors as requested by parents.
- Handle grievances, conflicts, or issues with a proactive and solutions-oriented approach.
- **Enrollment & Onboarding Support**:

- Assist the admissions team with the enrollment process, providing guidance and support to prospective families.
- Organize and conduct school tours, orientation sessions, and information sessions for new or potential students and families.
- **Event Coordination**:

- Assist with the planning and execution of school events such as parent-teacher meetings, open houses, annual days, and other community engagement events.
- Ensure all client-facing events are organized seamlessly, with clear communication to families.
- **Client Feedback and Improvement**:

- Collect, analyze, and report client feedback to identify areas for improvement in client services.
- Work with school administration to implement feedback-based improvements for better client satisfaction.
- **Documentation and Record Keeping**:

- Maintain detailed records of client interactions, inquiries, and resolutions for internal use and future reference.
- Ensure compliance with data privacy and confidentiality regulations regarding student and family information.

**Qualifications**:

- Bachelor’s degree in Business Administration, Communications, Education, or related field.
- 1-3 years of experience in client servicing, customer support, or a similar role, ideally within an educational environment.
- Strong interpersonal and communication skills (verbal and written).
- Exceptional organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems is a plus.

**Key Skills and Competencies**:

- **Empathy and Patience**: Ability to handle client interactions with understanding, empathy, and patience.
- **Problem-Solving Skills**: Ability to resolve client issues efficiently and independently.
- **Adaptability**: Comfortable working in a fast-paced environment with changing priorities.
- **Multitasking**: Strong ability to manage multiple client interactions simultaneously.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

Work Location: In person

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