Customer Relationship Executive

5 months ago


Navi Mumbai, India Hansa Direct Private Limited Full time

Manage the calls
- Inbound Minimum 2-3yrs experience is mandatory.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
- Identify and assess customers’ needs to address their concerns
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage effectively with customers

Required skills:

- Strong Communication Skill.(English/Hindi)
- Good typing Speed.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 8657592105



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