Customer Relationship Executive
5 months ago
**Urgent Opening for Customer Relationship Executive for Malad Location**
Position : Customer Relationship Executive
Experience : Min 6 months
Location : Malad
CTC offered : Decent hike on current CTC
**Duties and Responsibility**
- Experience in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS Office.
- Should be experienced in customer service, who has the technical and practical knowledge of customer service/ relationship management process.
- She should have experience in multiple customer service support channels e.g. in
- bound/ outbound calling, e
- mail, web chat etc.
**Responsibilities**:
- Any Bachelors Degree is a must.
- Minimum 6 months of experience.
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e
- mail, phone, web chat etc.
- Collect and collate customer feedback for inputting into further development of product and technology.
- Optimize the customer service function to provide best service at low cost (minimize the cost per service). Should have a sense of urgency, self-motivation and detail minded.
- Excellent Verbal and Written communication. ability to manage/ reduce customer complaints.
- Ability to create and analyze reports. Ability to remain flexible and willing to change strategies Ability to be self-motivated and create an exciting workplace.
- **Job timing - 9hrs rotational shift (9am to 9pm)**
***:
- Monday to Saturday working**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Gujarati (required)
Ability to Commute:
- Mumbai Suburban, Maharashtra (required)
**Speak with the employer**
+91 8655814570
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