Customer Support, Billing

1 month ago


Hyderabad, India Notion Full time

**About Us**:
We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

**About The Role**:
Millions of people use Notion — and this number is increasing every day. That means a million people trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust, while also continuing to amaze our users with the tools they can build in Notion. This is where you come in — to help us forge a performant and reliable path forward to the future.

You play a crucial role in handling complex billing inquiries and resolving escalated billing issues responsible for ensuring accurate and timely billing processes while providing exceptional customer service.

**What You'll Achieve**:

- Investigating and resolving complex billing inquiries on refunds, invoice and subscription changes from customers
- Processing credit memos and invoice adjustments
- Guiding our Tier 2 outsourced team on ambiguous billing questions
- Collaborating with cross-functional teams, such as finance and customer support, to resolve billing-related issues and ensure efficient billing processes
- Providing exceptional customer service by addressing billing concerns and inquiries in a professional and friendly manner
- Maintaining accurate and up-to-date records of billing inquiries, resolutions, and customer interactions
- Attending daily/ weekly sync-up calls with the team and stakeholders
- Playing a key role as a Subject Matter Expert by developing, maintaining, and improving the billing process and documentation
- Assisting in other ticket queues, as needed

**Skills You'll Need to Bring**:

- 3+ years of experience in billing support preferably from SaaS background.
- You are able to balance user expectations while understanding policies and compliance boundaries
- You are able to collaborate effectively with peers and across teams that are located in multiple offices
- You have the ability to handle difficult situations and feedback with grace and maturity
- You have proven written and interpersonal skills that come with a customer-facing role, and you take an active interest in increasing customer happiness and deepening customer relationships
- You are a self-motivated, proactive, and energetic team player
- This position requires a 24/7 work schedule in rotational shifts
- Good knowledge using tools like Stripe and Zendesk.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.



  • Hyderabad, India Notion Full time

    **About Us**: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and...


  • Hyderabad, Telangana, India Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...


  • Hyderabad, Telangana, India Notion Full time

    About Us:We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.We've been...


  • Hyderabad, India Tata Communications Full time

    **Job Family Descriptor** Maintain customer accounts and ensure billing accuracy consistent revenue generation delivery of billing information to customers address billing discrepancies track and keep total receivables outstanding under control ensure consistent cash inflow into the organization Ensure achievement of collection targets and reduce...


  • Hyderabad, India Clean Harbors Full time

    **Overview** **Overview Billing** Billing plays a key role in keeping the track of all sale & service transactions that have taken place and it’s a process of generating invoices for customers on a daily, weekly and monthly basis depending on the type of contract plan that a customer has chosen. This position will support our internal field admins /...

  • Ar Billing

    2 weeks ago


    Hyderabad, Telangana, India Clean Harbors Full time

    Overview:Billing plays a key role in keeping the track of all sale & service transactions that have taken place and it's a process of generating invoices for customers on a daily, weekly and monthly basis depending on the type of contract plan that a customer has chosen. This position will support our internal field admins / customer service representatives...

  • Billing Executive

    1 month ago


    Hyderabad, India Bluefence Systems Pvt Ltd Full time

    The primary role of a Billing Executive is to shoulder the responsibility of managing the billing process and preparing invoices for customers. The job description entails updating customer accounts, calculating and recording payments, reconciling accounts, and resolving discrepancies. Verified the accuracy of billing data and revise any errors Operated...

  • Billing Executive

    3 weeks ago


    Hyderabad, India HASINI PLASTICS Full time

    **DUTIES AND RESPONSIBILITIES for FEMALE only** - Responsible for Customer Registration, Admission & Billing - To handle follow-up customer related questions, ensuring that all billing and accounting records are maintained properly. - Update individual customer billing and update the same to the attender. - To prepare and share daily reports as required. -...


  • Hyderabad, India CBSI India Pvt Ltd Full time

    International customer Support- Credit and CollectionContact customers via calls and emails. Send out invoices and request payment.Resolve customer complaints, disputes, deductions and research account discrepancies.Process Credit Card Payments. Keep check on all other payments and ensure a correct application of moniesCommunicate with all stakeholders.As a...


  • Hyderabad, Telangana, India CBSI India Pvt Ltd Full time

    International customer SupportCredit and CollectionContact customers via calls and emails. Send out invoices and request payment.Resolve customer complaints, disputes, deductions and research account discrepancies.Process Credit Card Payments. Keep check on all other payments and ensure a correct application of moniesCommunicate with all stakeholders.As a...


  • Hyderabad, India Iksha Support Srevices Full time

    We have Immediate Job Openings with Iksha Support Services Hyderabad location for Customer Support (Semi - Inbound). Experience: 3- 5 years Job Location: Hyderabad Skill: Customer service skills **Job Description**: Job location : Hyderabad Experience range : Between 3 to 5 yrs Job Domain : Customer Support Executive (US Shift) Pay range : 3L to 5L per...


  • hyderabad, India CBSI India Pvt Ltd Full time

    International customer Support- Credit and Collection Contact customers via calls and emails. Send out invoices and request payment. Resolve customer complaints, disputes, deductions and research account discrepancies. Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies Communicate with all stakeholders....

  • Billing Analyst

    2 weeks ago


    hyderabad, India Epiq Full time

    Description : Job Summary: The Billing Analyst is responsible for preparing timely and accurate billings for a professional services and technology organization. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current billing processes. The successful...

  • Billing Analyst

    2 weeks ago


    Hyderabad, India Epiq Full time

    Description : Job Summary: The Billing Analyst is responsible for preparing timely and accurate billings for a professional services and technology organization. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current billing processes. The successful...

  • Billing Executive

    2 weeks ago


    Sanathnagar, Hyderabad, Telangana, India Bluefence Systems Pvt Ltd Full time

    The primary role of a Billing Executive is to shoulder the responsibility of managing the billing process and preparing invoices for customers. The job description entails updating customer accounts, calculating and recording payments, reconciling accounts, and resolving discrepancies. Verified the accuracy of billing data and revise any errors Operated...


  • Hyderabad, Telangana, India Clean Harbors Full time

    OverviewWhy work for Clean Harbors? Health and Safety is our #1 priority and we live it 36 Competitive wages Comprehensive health benefits coverage after 30 days of fulltime employment RRSP with company matching component Opportunities for growth and development for all the stages of your career Generous paid time off, company paid training and tuition...


  • Hyderabad, India Infinizy Global Innovations Pvt. Ltd Full time

    Providing accurate and helpful information to address customer concerns. - Escalating complex issues to the appropriate teams or departments. Chat Process: - Engaging with customers through live chat platforms or messaging apps. - Managing multiple chat conversations simultaneously. - Providing real-time assistance and resolving customer issues promptly. -...

  • Billing Coordinator

    3 weeks ago


    Hyderabad, Telangana, India TRC Companies, Inc. Full time

    About Us: Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough...

  • Billing Analyst

    1 week ago


    Hyderabad, India Epiq Full time

    Description : Job Summary: The Billing Analyst is responsible for preparing timely and accurate billings for a professional services and technology organization. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current billing processes. The successful...

  • Billing Analyst

    1 week ago


    hyderabad, India Epiq Full time

    Description : Job Summary: The Billing Analyst is responsible for preparing timely and accurate billings for a professional services and technology organization. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current billing processes. The...