Customer Executive

6 months ago


Lucknow Uttar Pradesh, India PepsiCo Full time

Overview:
**General Purpose**:
CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability.

The CE will help distributor expand his business by coaching and working with the DB and/or the team of sales representatives. He will be instrumental in resolving market challenges and ensuring incremental business.

**Responsibilities**:
**Main Responsibilities & Tasks**:
Market
- Delivering Secondary monthly targets and Gross Revenue growth
- Planning routes efficiently to increase productivity
- Increase Net Distribution by increasing number of outlet served
- Increases Weighted Distribution by increasing SKU count in existing outlets
- Ensuring stock availability and Rack Execution as per planogram
- Relationship building in the market to maximize customer satisfaction

Training & Communication
- One-on-One training of PSRs to develop business understanding & sales capability
- Monthly target setting for each salesmen
- Works with salesmen in market to coach him/her on market execution
- Monitors salesmen performance using regular sales reports
- Communicates incentives and motivates salesmen to achieve targets

Distributor
- Distributor/Hub/Spokes appointment and retirement for territories
- Managing DB health (ROI) by ensuring adherence to Joint Business plan
- Jointly responsible for recruitment and retention of sales representatives
- Minimizing expiry/stales by ensuring FIFO and stacking norms of products
- Tracking correct and timely delivery of orders in the market
- Ensuring food compliance of every distributor
- Facilitating development of distributor on PepsiCo sales competencies

Qualifications:
**Key Capabilities / Competencies**
**Competencies**

**Knowledge**

1. FMCG Sales and Distribution Model

2. Computer - Excel, Word, Outlook

3. Local language (good to have) and Basic English

4. Data proficiency - ROI Model

**Skills**

1. Negotiation

2. Communication

3. People management

4. Time Management

5. Critical Thinking

6. Analytical Ability

7. Problem Solving

**Key Interfaces**

**Internal**

Area Sales Manager

Market Development Manager

Sales Development Manager

Revenue Manager

Supply Chain Manager

Unit Finance Manager

Unit HR Manager

**External**

Customers

Distributors

Salesmen | 3rd Party

**Qualifications**
- Any under graduation
- Post Graduation (Tier 2/3 College)
- Preferable MBA

**Experience**
- 2 Years
- FMCG/ Similar Sales

and Distribution



  • Noida Sector 62, Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full time

    We are hiring for more than 30 Customer care executive. Qualification: - 12th passed or above. Language: - Hindi & English. For more information: **Job Types**: Full-time, Fresher Pay: Up to ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night...


  • Lucknow, Uttar Pradesh, India M2 consultant service provider Full time

    **HIRING FOR CUSTOMER CARE EXECUTIVE PROFILE FOR ONE OF THE MULTIATIONAL BPO AT LUCKNOW LOCATION** **ANY UNDER GRADUATE CAN APPLY FOR THIS PROFILE** **ANYONE WHO IS FLUENT IN ENGLISH AND HINDI CAN ONLY APPLY.** **Profile**: - Customer Care Executive** **Language Requirement**: - English + Hindi** **6 DAYS WORKING ROTATIONAL...


  • Lucknow, Uttar Pradesh, India Logelite Pvt Ltd Full time

    **Job Title: Customer Support Executive (Fresher)** **Location: Lucknow ( Mahanagar)** We are looking for enthusiastic individuals who are passionate about customer service and eager to kick-start their career in the IT industry. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with exceptional...


  • Lucknow, Uttar Pradesh, India Mr Chef Cooking Services Full time

    **Job Title**: - Customer Relationship Executive - **Department**: - Sales - **Hierarchy Level**: - Middle Management - **Gender Preference**: - Male only - **Age Preference**: - 24 to 30 Years - **Pay Structure**: - 15,000 - 18,000/- per month - **Reporting to**: - CEO **JOB BRIEF -** **PRIMARY RESPONSIBILITY** - **_Work_** responsibility for your...


  • Lucknow, Uttar Pradesh, India Talent Ghar Full time

    **Job Title**: Customer Care Executive **Location**: Hazratganj Lucknow Uttar Pradesh **Department**: Customer Support **Reports To**: Customer Care Manager **Job Summary**: We are seeking a motivated and personable **Customer Care Executive** to join our dynamic team. As the first point of contact for our customers, you will be responsible for delivering...


  • Lucknow, Uttar Pradesh, India Sera Vestments Private Limited Full time

    Job Role - Customer Relationship Executive Industry - Real Estate Location - Hazratganj, Lucknow Salary - 14k - 18k Responsibilities - Call target customers for projects and follow up with interested customers - Generate leads using company-supported databases, liaise between customers and the company for service updates, pricing, and new product...


  • Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    A leading company dealing in distribution, warehousing and logistics is looking for a customer relationship executive. Roles and responsibilities Onboarding of new clients Managing existing clients Events management Social media handling MBA or a graduate degree/diploma in business management is must. 0-2 years of experience Pay: ₹15,000.00 -...


  • Lucknow, Uttar Pradesh, India Triedge Solutions Full time

    Position :Customer Support Executive Location **:Lucknow** **Requirements**: - Good communication skills. - Graduates to apply. **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: Remote


  • Lucknow, Uttar Pradesh, India CLICKRETINA PRIVATE LIMITED Full time

    **Location: Lucknow** **Salary: 8,000 - 15,000 per month** **Experience: 0** We are actively seeking enthusiastic individuals to join our team as Customer Care Executives. If you are passionate about helping customers and have strong communication skills, we encourage you to apply! **Key Responsibilities**: - **Customer Support**: Assist customers by...


  • Lucknow, Uttar Pradesh, India Concord Control Systems Limited Full time

    As a Customer Relationship Executive, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You will play a crucial role in building and maintaining strong relationships with customers, understanding their requirements, and providing personalized support to address their concerns. Your...


  • Lucknow, Uttar Pradesh, India IDEAL PLACEMENT Full time

    Profile**:Telecaller Executive (WFO)** Location**:Hazratganj, Lucknow** Qualification**:12th/Any Graduate** Salary**:12,000 - 15,500 (In hand)** Experience - **Fresher & Experience both can apply** Log in hours**:8 hours login and 1 hour break Shift timings** Rotational shift **:6 days working with 1 rotational week off** Notes: Excellent...


  • Lucknow, Uttar Pradesh, India Click Retina Digital Marketing Services Full time

    **Job description**: We are looking for a Customer Care Executive (Fresher & Exp both can apply). - We strongly encourage people who are interested in the role to apply. - To be considered for this role, you should have good communication & writing skills, they’re patient, empathetic, and passionately communicative. - Problem-solving also comes naturally...


  • Lucknow, Uttar Pradesh, India IDEAL PLACEMENT Full time

    Profile - **Customer Support Executive ( WFO)** Location - **Lucknow** Qualification - **12th / Graduate** Salary - **12,000 - 16,000/pm** Experienec - **Mini. 6 month - 2 years** **Responsibilities** ; - Convert leads for the company through telephonic conversations. - Maintain and monitor the records of all the conversations, be it customer feedback,...


  • Lucknow, Uttar Pradesh, India LION SECURITY GUARD SERVICES Full time

    Job Title: Customer Care Executive Company: Lion Security Guard Services Location: Lucknow, Uttar Pradesh **Job Type**: Full Time Work Experience : Min 2 years **Company Overview**: We are trusted provider of comprehensive facilities services, specializing in sweeping, solid waste management, and security solutions. Partnering with government and...


  • Lucknow, Uttar Pradesh, India Hirementum Full time

    Job Title: Customer Support Executive (CSE) Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) Work Location: In...


  • Lucknow, Uttar Pradesh, India Hirementum Full time

    A customer support executive for a chat process job typically involves providing customer support through online chat or messaging platforms. Their responsibilities may include: - **Customer service**: Handling customer queries and complaints through chat - **Customer satisfaction**: Ensuring customer satisfaction - **Information**: Providing proactive...


  • Lucknow, Uttar Pradesh, India subhadrajobs consultancy Full time

    We are having the opening for the Customer care executive for the Bpo. Its a Inbound process. Provide solution to the Customer with empathy. Handling Customer queries and have to solve it. It is a work form office job for the Lucknow location. CTC 20 to 23k per month as per experience. **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 -...


  • Lucknow, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time

    **Profile - Customer Support Executive( International) (WFO)** **Shift - Night** **Qualification - 12thPass** **Skill - Fluent English Communication** **Salary - upto 23k CTC** **No cab Facility.** **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: -...


  • Lucknow, Uttar Pradesh, India Swastik Multi Trade Pvt. Ltd. Full time

    **Job Title**:Client Relationship Executive (CRE) - Real Estate **Location**: Vivek Khand 1, Gomti Nagar, Lucknow **Job Type**: Full-Time **Company**: Swastik Multi Trade Pvt Ltd. **Job Summary**: We seek a motivated and detail-oriented Client Relationship Executive (CRE) to join our dynamic real estate team. The CRE will ensure customer satisfaction and...


  • Lucknow, Uttar Pradesh, India Swastik Multi Trade Pvt. Ltd. Full time

    **Job Title**:Client Relationship Executive (CRE) - Real Estate **Location**: Vivek Khand 1, Gomti Nagar, Lucknow **Job Type**: Full-Time **Company**: Swastik Multi Trade Pvt Ltd. **Job Summary**: We seek a motivated and detail-oriented Client Relationship Executive (CRE) to join our dynamic real estate team. The CRE will ensure customer satisfaction and...