Customer Service Representative

3 months ago


Kolkata West Bengal, India Dhal Information System Pvt.Ltd.(DIS) Full time

**Key Responsibilities and Accountabilities**:

- Delivery
- Chat Service
- Proactively keeps up to date on new procedures.
- Complete understanding of the platform and sensitive towards customer resolution
- Complete ability and empowerment to provide end to end resolution (including online and offline if required)
- Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests
- Design
- Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
- Outcomes
- To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
- Communication
- Proven ability to communicate with customers
- Stay closely involved with operations

**Main Job Requirements**:
**Education**
- Graduate from any recognized university.

**Work Experience**
- Freshers
- Understanding & Knowledge of Voice & Non-Voice Customer Service

**Technical Skills**:

- Knowledge of MS Office

**Competencies and Specific Skills**:

- Knowledge of MS Office
- Communication Skill (Oral and Written)
- Problem Solving Skills
- Social Media Knowledge
- Interpersonal Skills
- Creativity

Pay: ₹10,400.00 - ₹18,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Bengali (preferred)
- Odia (preferred)
- Assamese (preferred)

Work Location: In person



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