Agm - Service Operations

4 days ago

Kolkata, India Vodafone Idea Full time

Job Req ID: 40848- Location: Kolkata, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

**Job Level/ Designation
M2

**Function / Department**

Customer Service - Corporate/Service Partner Operations

**Job Purpose**

**Key Result Areas/Accountabilities**
- Manage and deliver operational and Quality effectiveness for the process cluster through engagement and periodical reviews.
- Strive to provide resolution for customer escalations/ issues
- Co-ordinate with circle time and timely escalation to circle teams
- Heath check through audits, identify process gaps and fix.
- Governance with internal teams, circles and partners to deliver key targeted customer experience outcomes delivered by the process
- People Management - Stakeholder Management on account of driving operational and qualitative KPI’s. Strong Partner & Circle Management and Corporate interface
- Ensure Sustenance and Improvement and explore opportunities for automation & Digitization

**Core Competencies, Knowledge, Experience**
- Customer service delivery/ Complaint Management.
- People Management skills - communication, inter-personal skills, collaboration, coaching and motivation as well as the ability to mediate/influence/direct key outcomes in the interests of the customer and business.
- Strong Execution skills - Extracting deliverables on a day-to-day, month-on-month and quarter-on-quarter basis from the processes from the cluster managed through effective analytics
- Planning and organising skills
- Deep and continuously refreshed understanding of customer experience processes - across the gamut of operations, systems, training and quality

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 7-10 years of experience in various customer service roles with expertise in managing operations and management experience
- Exposure to reporting and analytics tools

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - NSA Service

    7 months ago

    Kolkata, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Service Operations

    4 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 44955- Location: Kolkata, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm Call Center

    3 days ago

    Kolkata, India ESSVEE SERVICES Full time

    **Responsibilities**: **To look after 300 TO 400 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.** **Manage data sources and ensure proper data churning on Dialler** **. Schedule progressive and predictive callings** **. Ensure proper Talktimes, shrinkage, attrition on the...

  • Agm - Regional Collection

    4 days ago

    Kolkata, India Vodafone Idea Full time

    Job Req ID: 36125- Location: Kolkata, IN- Function: VIBS- About: **Role** Regional Collection Lead (Mob) **Job Level/ Designation AGM/ DGM - Regional Collection Lead (Mob) **Function / Department** Credit & Collection - VIBS **Location** Kolkata **Job Purpose** Responsibility will be Managing East Cluster for Mobility Collection activities for entire...

  • Agm - Passive Infra

    7 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 43831- Location: Kolkata, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • AGM - Fiber Operations

    3 months ago

    Kolkata, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Talent Corner HR Services Pvt Ltd | Head of Customer Success

    3 weeks ago

    Kolkata, India Talent Corner HR Services Pvt Ltd Full time

    Job Title:AGM (Assistant General Manager)Department:Customer SuccessLocation:Hyderabad, Telangana, IndiaExperience:12+ years of experience in real estateJob Overview:As the "Customer Success - AGM", you will oversee the entire customer journey from plot purchase and registration to final documentation and satisfaction. You will ensure smooth operations, high...

  • Agm - Fiber Operations

    7 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 43395- Location: Kolkata, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm Accounts

    7 months ago

    Kolkata, West Bengal, India ARC Full time

    **Position**: AGM Accounts & Finance **Location**: Bhowbazar, Kolkata **Qualification**: CA must. Minimum 5+ years of experience in accounting and/or financial analysis. Organize tasks, set priorities, meet deadlines, and manage multiple tasks. Well-organized with good verbal, written, and interpersonal skills. Excellent business judgment, analytical, and...

  • Agm - Fiber Operations

    2 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 45334- Location: Kolkata, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Call Centre Operations

    2 days ago

    Kolkata, India CSHRS Full time

    **AGM CALL CENTER ( Kolkata)** 14 Years Max Experience 18 Years Notice Period= Max 15 days Total Budget **(₹18L - ₹20L)** Location-**Kolkata** **job details** - To look after entire 300 seats outbound call Centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. - Determines call center...

  • Agm - Retail Projects & Infra

    7 months ago

    Kolkata, India Vodafone Idea Full time

    Job Req ID: 41536- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm-active Tx Ops

    5 days ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 45753 - Location: Kolkata, IN - Function: Technology/ IOT/Cloud - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Procurement Operations Coordinator

    4 weeks ago

    Kolkata, West Bengal, India Sarika Consultant Services Full time

    Job SummarySarika Consultant Services is seeking a highly experienced Procurement Assistant to join our team. The ideal candidate will have a minimum of 10-15 years of experience in the field, with proficiency in computer applications.About the RoleThe successful candidate will assist the AGM Projects in various procurement-related tasks, including floating...

  • Agm - Strategic Accounts

    7 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 43093- Location: Kolkata, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm- Cluster Fp&a

    4 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 44861- Location: Kolkata, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Service Technician

    7 months ago

    Kolkata, India BOSCH Service center Full time

    Required technician to repair electric, pneumatic and engine operated power tools. Experience in related field is required. Should be resident of kolkata of nearby locality. **Salary**: ₹7,000.00 - ₹9,000.00 per month **Speak with the employer** +91 9836967700

  • Service Technician

    7 months ago

    Kolkata, India BOSCH Service center Full time

    Required technician to repair electric, pneumatic and engine operated power tools. Experience in related field is required. Should be resident of kolkata of nearby locality. **Salary**: ₹7,000.00 - ₹9,000.00 per month Schedule: - Day shift **Speak with the employer** +91 9836967700

  • Service Operations Coordinator

    1 month ago

    Kolkata, West Bengal, India Rentokil Initial Full time

    About Rentokil InitialWe are a leading pest control company with over 90 years of experience. Our expertise spans across 70 countries, and we have operations in India for over 60 years.Our goal is to set new standards for customer service, with operations across 300 plus locations in India. We focus on developing industry-leading service operations through...

  • Agm-vi Store Operations

    6 months ago

    Kolkata, West Bengal, India Vodafone Idea Full time

    Job Req ID: 42467- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...