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Inbound Call Representative
3 weeks ago
Job Location : Turbhe, Navi Mumbai
Job Type : Full-time
**RESPONSIBILITIES**:
- Answer inbound calls and provide timely and accurate assistance
- Address inquiries, concerns, and complaints with professionalism and empathy
- Escalate and resolve issues related to payments, app functionality, etc
- Document all interactions and maintain accurate records in the CRM system
- Collaborate with internal teams to escalate and resolve complex issues
- Stay updated on company policies, procedures, and product/service offerings
- Identify opportunities for improvements and contribute to ongoing initiatives
- Adhere to established quality standards and performance metrics
**REQUIREMENTS**:
- Previous experience in a customer service or call center role preferred
- Empathetic and patient demeanor
- Ability to multitask, prioritize and manage time effectively
- Willingness to work in a fast-paced and dynamic environment
- High school diploma or equivalent; additional education or certifications a plus
**Job Types**: Full-time, Permanent
Pay: Up to ₹23,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
**Experience**:
- total work: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
**Speak with the employer**
+91 9870221429
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