Guest Service Associate

5 months ago

Bengaluru Karnataka, India The Lalit Ashok Bangalore Full time

Ensure guest satisfaction and delight by delivering high quality services

Ensure to follow all the Food and Service policies and standard operating procedures Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and payment methods are handled accurately.

Prompt and courteous delivery of all orders, maintain positive image through all areas of guest contact and through cleanliness of guest areas.

Carries out effective beverage service by ensuring regularly replenishment, abiding by responsible alcohol service regulations, converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine.

Maintains a thorough knowledge of the hotel, public areas, rest rooms and surrounds layout and daily activities in order to assist guests

Ensure guest satisfaction through personalize, professional ,efficient and on time services

Maintain your station in accordance with standards at all times.

Develop a complete knowledge of menus, dishes and glassware service and utilize that knowledge in the service of the guest.

Promote and practice friendly and courteous hospitality.

Utilize Suggestive Selling techniques to increase revenue.

Take appropriate action to resolve guest complaints

Food and beverage stock is stored in relation to hotel procedures

Performs related duties and special projects as assigned

Complete all daily and weekly assigned side-work

Attend and participate in daily, weekly, monthly departmental trainings.

Clear cutlery, crockery, glassware etc from dish area.

Create a positive hotel image in every interaction with internal and external customers

Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision

Implement procedures which enhance the better guest experience and satisfaction

Ensure proper implementation of the Prevention of food adulteration policies and procedures

Ensure implementation of international standards of Food hygiene and Safety

Responsible for the safety of all guest services

**Salary**: ₹250,000.00 - ₹275,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

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