Travel Customer Support
2 weeks ago
ROLES AND RESPONSIBILITIES
- Respond to customer inquiries regarding flight reservations, cancellations, changes, and refunds.
- Assist customers with baggage allowances, seat selections, and other travel-related issues.
- Provide customers with information on visa requirements, travel advisories, and other relevant travel-related topics.
- Handle and resolve customer complaints or issues in a timely and professional manner.
- Work collaboratively with team members and other departments to ensure a seamless customer experience.
- Keep accurate records of customer interactions and transactions.
- Follow Quality Assurance & compliance guidelines.
JOB DETAILS
- Company: Leading BPO in Travel Industry
- Process: Voice & Blended (Travel)
- Post: Customer Care Executive
- Location: Sector 21, Gurgaon
- Shift timings: 24x7 Rotational (any 09-hour shift)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)
PERKS & BENEFITS
- Salary: ₹15,000 - ₹30,000 (CTC) Monthly
- Incentives: Based on Performance\
- PF & ESIC
- Cab Facility in Odd hours
SELECTION CRITERIA
- 0-2 years of experience in Travel customer support or a similar role
- Freshers with Excellent communication skills are welcome to apply
- Willingness to work 24x7 rotational shifts and WFO
REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Basic understanding of the company’s travel-related products and services.
- Knowledge of customer service policies and procedures related to travel.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
INTERVIEW PROCEDURE
- Round 1 - HR
- Round 2 - Versant/V&A; or both
- Round 3 - Ops Round
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- excellent English (required)
Shift availability:
- Night Shift (preferred)
**Speak with the employer**
+91 8287260055
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