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Customer Relationship Executive
2 months ago
A Customer Relationship Executive is responsible for managing and maintaining positive relationships with customers. They are the primary point of contact for customers, handling inquiries, complaints, and feedback. Their role is to ensure that customers are satisfied with the company's products or services, and to foster customer loyalty and retention.
The specific job responsibilities of a Customer Relationship Executive may vary depending on the industry and company they work for, but some of the common duties may include:
Providing accurate and timely information about the company's products or services.
Resolving customer complaints and conflicts by empathizing with their issues and offering appropriate solutions.
Keeping accurate records of customer interactions and transactions.
Collaborating with other departments such as sales and marketing to ensure a seamless customer experience.
Analyzing customer feedback and trends to identify areas for improvement in the company's products or services.
Upselling or cross-selling additional products or services to existing customers.
Building and maintaining long-term relationships with key customers.
**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 12 months
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Flexible shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Speak with the employer**
+91 7226064422
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