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Customer Relationship Executive

3 months ago

Surat, India Nanavati Toyota Full time

Generate positive impressions during all customer contacts, experiences by serving customers in a

friendly, professional and prompt manner.
- Accurate Calculation of Appointment Capacity
- Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
- Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
- Service Appointment Promotion / Effect Monitoring to achieve the set target
- Ensure Targeted turn-up ratio against the appointments & No Show follow ups
- Provide estimated repair cost & repair TAT to customers based on their VOCs
- Establish a consulting relationship with customers by following guidelines and delivering uniform

handling of customers, and by promoting the scope, value, and features of the products andservices offered
- Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service
Advisor accordingly.
- Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- **Freshers can also apply**

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer relationship management: 1 year (preferred)

**Speak with the employer**
+91 9662529312