Customer Care Agent

3 months ago


Shahdara Delhi Delhi, India Sixteen Dreams Full time

**Company Description**

Sixteen Dreams is a revolutionary e-commerce company based in Delhi, India, aiming to dominate major industries such as consumer electronics, beauty, and food in the Indian market. We are building a strong portfolio of brands and welcome innovative ideas that will shape the future of e-commerce in the nation.

**Role Description**

This is a full-time on-site role for a Chat and Call Support specialist at Sixteen Dreams in Delhi, India. The role involves providing support to customers through chat and call channels, resolving technical issues, troubleshooting problems, and ensuring excellent customer communication on a daily basis.

**Qualifications**
- Analytical Skills and Troubleshooting abilities
- Technical Support and Customer Support experience
- Strong Communication skills
- Ability to work collaboratively in a team environment
- Attention to detail and problem-solving skills
- Experience in e-commerce or customer service is a plus
- Bachelor's degree in a related field

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 8448362292


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