International Customer Service Representative
2 weeks ago
Dear Applicant,
Winx Consulting Service is hiring for International Voice Processes.
Role Summary/Purpose: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction
Essential Responsibilities:
- Service Calls/ Chat from Customers based out of US
- Solve queries and concerns on the call/Chat
- Arrange for Services required by the Customers
- Provide Customer with Product and Services information
- Follow up on Customers inquires and resolve
- Recognize, document and alert the Supervisor of trends in Customers calls
- Recommend Process Improvements.
Qualifications/Requirements:
- Education qualification: Minimum 10+2 and above
- Should have Customer Centric Attitude.
- Excellent English Language Communication Skills.
- Working Knowledge of Computers.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in rotational shifts and be flexible for Night Shift Timing as well.
- Should be Open to Change.
Thanks & Regards,
Recruitment Team
Winx Consulting Service
**Job Types**: Full-time, Fresher
Pay: ₹18,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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