Customer Care Executive

6 months ago


Indira Nagar Lucknow Uttar Pradesh, India Gookki technology Full time

**Job Summary**: We are seeking a dedicated and enthusiastic individual to join our customer care team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing them with exceptional service and support to ensure their satisfaction with our products/services. You will handle inquiries, resolve complaints, process orders, and strive to exceed customer expectations in every interaction.

**Responsibilities**:

- Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
- Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Maintain a comprehensive understanding of our products/services to effectively address customer questions and concerns.
- Collaborate with other departments, such as sales, marketing, and technical support, to ensure seamless customer experiences.
- Keep detailed records of customer interactions, transactions, comments, and complaints for analysis and improvement purposes.
- Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
- Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

**Job Types**: फ़ुल-टाइम, स्थायी, फ्रेशर

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9235717545



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