Customer Service Associate

3 weeks ago


Chennai, India Lennox International Full time

Company Profile:
**Lennox International**
**(LII)** is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

**Job Description**:

- Assist in distribution of cases from incoming queue to appropriate queue
- Manage cases and update the ticketing system (Salesforce)
- Work closely and collaboratively with Customers, Field Sales Representatives and other members of Inside Sales/Customer Service Associate
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Overlap with EST morning time for status update

Qualifications:

- A bachelor’s degree with 2 to 4 years’ experience in a customer-facing role (training provided)
- Working knowledge of entering orders, running order related transactions in SAP will be a huge advantage (training provided)
- Persistence to achieve a high volume of case activity each day while maintaining a positive and energetic attitude
- The ability to multi-task while working in fast-paced environment
- Ability to successfully manage multiple priorities simultaneously, maintaining a high-volume pace


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