Customer Service Associate

2 weeks ago

Hyderabad, India Bontrue Full time

**PRE-REQUISITES**

**-Minimum Qualification: Graduate.**

**-Minimum Experience: Min 2+ years’ experience in customer care**

**-Languages Known: English, Hindi and telagu**

*
EXPECTED COMPETENCIES*
*
- Customer Service
- Communication Skills
- Interpersonal Skills
- Knowledge of furniture (Trainable)
- Problem-solving Skills
- Decision Making Skills
- Documentation Skills
- Patience
- Computer Skills
- Listening Skills
- Detail-oriented*

*

*
*

Customer Service
- Ensure that all incoming calls assigned to you of customers are answered. Answer inquiries, resolve complaints and provide information.
- Maintain a positive, empathetic and professional attitude toward customers.
- Ensure social media leads (shared by agency via Google Sheet)& website leads are contacted and information regarding the call/WhatsApp be updated on Google Sheet or CRM tool.
- Make use of positive language while talking with the customers.
- Respond promptly to customer inquiries.
- Acknowledge and resolve customer complaints and ensure all customer complaints are resolved and no complaints are kept open.
- Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, unresolved issues as well as actions taken.
- Pass the leads to the respective stores in case a customer is visiting the store, and take an update once the customer has visited the store and update on the CRM.
- In case the customer wants us to visit their homes to take measurements; the CRA is expected to coordinate with the Store Administrator and communicate with the customer about when and who will be visiting their home.
- In case of customer complaints, follow-up & ensure the complaint is resolved. In critical cases, escalate the complaint to the Manager.
- In case a customer wants images of a particular product for better understanding, the CRA needs to ensure that the images sent are of good quality & not shabby at any point. In case there aren’t satisfactory images available, request your reporting manager to arrange for the same.
- Ensure customer satisfaction and quality standard of customer service is maintained.
- After resolving the issue, ask customers for feedback on products and services.
- Follow the FAQs list (Frequently Asked Questions) and ask the manager if there are any queries.
- Follow the SOPs defined

*

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Telugu (preferred)

**Speak with the employer**
+91 9960524543

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