Avp Client Services

1 month ago

Pune, India SG Analytics Full time

-ESG SERVICES
Pune

***

**About Us**
- SG Analytics (SGA), a Global Insights and Analytics company, focusses on ESG, Data Analytics, and Investment & Market research services. The company has presence in New York, San Francisco, Austin, Seattle, Toronto, London, Zurich, Pune, Bengaluru, and Hyderabad and growing consistently for the last few years.
- SGA is a Great Place To Work (GPTW) certified company, and with its thriving work environment shaped by a growth mindset, abundant learning & collaboration opportunities, and a meritocracy-driven culture, SG Analytics has also been awarded regional best employer in 2016, 2018 & 2020.
- Client servicing and Solutioning:

- Understand client requirements and deliver customer delight consistently.
- Support sales team with solutioning and provide consulting support.
- Find ways to upsell/cross-sell to existing clients.
- Pitch fresh and innovative ideas to clients.
- Showcase business awareness and identify consumer insights.
- Work with other senior managers to pitch for new accounts.

Process Management:

- Identify opportunities in standardization and optimization of processes, drive and support automation initiatives.
- Establish robust control and governance framework for processes.
- Drive Productivity and achieve cost efficiencies through continuous improvement initiatives.
- Build and sustain a performance culture.
- Work with different global stakeholders to continuously improve process controls and efficiency of delivery of services.
- Build, Manage, Coach, Develop, and build a high-performance team.
- Unleash teamʼs capabilities as part of development of individuals and teams.

Stakeholder Management:

- Responsible for effective communication with the business leads & clientʼs operations teams.
- Ability to liaise with multiple teams by defining clear responsibilities and project deliverables.
- Preparing business MI like resource utilization reports, Gantt charts etc. and presenting the reports to various stakeholders.
- An individual with experience in managing data management-related client engagements.
- Deep understanding of financial markets and capital market participants.
- Prior experience of working with multiple stakeholders and globally spread teams.
- Ability to negotiate with clients.
- Strong business acumen and the ability to answer ʻso what?ʼ
- Ability to solve business problems and operations issues.
- Detail-oriented but does not lose sight of the broader program objective.
- Excellent communicator who possesses strong interpersonal skills.
- Ability to juggle multiple projects simultaneously.
- Challenges the status quo and strives for continuous improvement.
- Pushing clients and agency colleagues to think creatively and strategicall.

**Job Requirement**
- 12+ years in client services and operations management within the financial/ESG services space.
- Need someone with strong people management and experience with handling onshore clients.
- Academic Qualification:

Masterʼs degree in Finance/Business/Operations

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