Process Excellence- Jm
1 week ago
**About Us**: Paytm is India's leading financial services company that offers full-stack payments and financial
solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a
billion Indians into the mainstream economy through payments, commerce, banking, investments, and
financial services. One97 Communications Limited, that owns the brand Paytm, is founded by Vijay Shekhar
Sharma.
**About the team**: The requirement is in the Merchant Helpdesk (MHD) team. MHD is responsible for creating a unique customer
experience for Paytm Merchants with optimized operational processes guided by data analytics.
**About the role**:
- The process excellence role is in Merchant HelpDesk segment in the Offline Merchant business of
Paytm for the business vertical
processes, identify the pain points and implement the various technical and non-technical corrective measures.
actions as well as measure the improvement and take corrective actions until the implementation
is streamlined.
assurance and tech teams to take corrective actions to improve compliance at ground level.
**Expectations/ Requirements**
- Excellent written communication skills
- Immaculate understanding of grammar
- Ability to conduct accurate research
- Understanding of marketing and branding
- Knowledge of social media trends and best practices
- Experience with Content Management Systems
- Clevertap and Meta Approval experience
- Freshdesk Knowledge is Plus
training and implantations, quality audits via call, CRM, and data in industries like financial services
providers, banking, and e-commerce
- Identify knowledge gaps and non-adherence by observing the process at the call centers, market visit to
identify merchant pain points, take corrective action via refresher training, and make the
required changes done in SOP and implementing the changes at the call centers
- Should track the process compliance via data and dashboards and collaborate with QA and various
stakeholders to build corrective actions and implement at the ground level to improve process
compliance, which leads to merchant experience enhancement
- Creative and dedicated individual who will fit with our collaborative culture
- Cohesively work with Operational stakeholders on key initiatives and build
- Program manage initiatives that are driven centrally for process improvements by engaging with various
Business and Technology Teams
- Track program or project performance, specifically to analyze the successful completion of short
- and long
- term goals
- Use and continually develop leadership skills
- Be a brand ambassador for Paytm: - Stay Hungry, Stay Humble, Stay Relevant
**Superpowers/ Skills that will help you succeed in this role**
- Good stakeholder management as an individual role
- Understanding of call center agents and the user experience
- Customer obsessions, bias for action, deep diving, inventing and simplifying, and delivering results
- Willingness to experiment and improve continuously
- Understanding of CRM, IVR, and chatbots is preferred
**Why join us?**
1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect is earned, not demanded, from your peers and manager
**Compensation**:
If you are the right fit, we believe in creating wealth for you
With an enviable 500 million+ registered users, 21 million+ merchants, and a depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants, and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story
-
Process Excellence- Jm
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full timeAbout Us: Paytm is India's leading financial services company that offers full-stack payments and financialsolutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half abillion Indians into the mainstream economy through payments, commerce, banking, investments, andfinancial services. One97 Communications...
-
Process Excellence Associate
2 weeks ago
Noida, India ANS Commerce Full timeJob Description: Process Excellence associate We are seeking an experienced and highly skilled Process Excellence associate to join our organization. As the Process Excellence associate, you will play a crucial role in identifying and implementing process improvement initiatives across our company. Your primary responsibility will be to streamline...
-
Manager - Process Excellence
2 weeks ago
Noida, Uttar Pradesh, India MetLife Full timePosition Summary As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations Job Responsibilities As part of global...
-
Manager - Process Excellence
2 weeks ago
noida, India MetLife Full timePosition Summary As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations Job Responsibilities As part of...
-
Governance and Process Excellence
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full timeAbout Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited...
-
Process Excellence(Operations)
6 days ago
Noida, India Paytm Full time**About Us**: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...
-
Sr. AVP Quality Process Excellence
2 weeks ago
Noida, Uttar Pradesh, India EXL Full timeEXL is currently hiring for the position of Sr. Assistant Vice President - Quality Process Excellence (P&C Vertical).The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Insurance P&C domain in a BPO environmentMust hold Green & Black Belt certifications.Interested can share their resumes on...
-
Sr. AVP Quality Process Excellence
2 weeks ago
Noida, Uttar Pradesh, India EXL Full timeEXL is currently looking for a Senior Assistant Vice President - Quality Process Excellence (P&C Vertical).The ideal candidate should have more than 15 years of experience in Quality Process Excellence, particularly in the Insurance P&C sector in a BPO setting.Required certifications include Green & Black Belts.If you are interested, feel free to share your...
-
Mhd- Process Excellence- M/em
2 weeks ago
Noida, Uttar Pradesh, India Paytm Full timeTitle: Process Excellence - Manager/EMAbout Us:Paytm is India leading financial services company that offers full-stack payments & financialsolutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial...
-
Process Excellence Senior Manager
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Process Excellence Senior Manager
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeWelcome to the relentless pursuit of better.Inviting applications for the role of Senior Manager Black/ Green Belt, LDTLooking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Governance and Process Excellence
2 weeks ago
Noida, India Paytm Full time**About Us**: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications...
-
Process Excellence Senior Manager
3 months ago
Noida, India Genpact Full timeWelcome to the relentless pursuit of better. Inviting applications for the role of Senior Manager Black/ Green Belt, LDT Looking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Process Excellence Senior Manager
3 months ago
Noida, India Genpact Full timeWelcome to the relentless pursuit of better. Inviting applications for the role of Senior Manager Black/ Green Belt, LDT Looking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs· Independently lead the high impact projects needed to...
-
Process Excellence Senior Manager
3 months ago
Noida, India Genpact Full timeWelcome to the relentless pursuit of better. Inviting applications for the role of Senior Manager Black/ Green Belt, LDT Looking for an individual to Independently lead the high impact projects needed to deliver on business outcomes and Drive LSS vibe through Engagement drives & mentoring Leans & GBs · Independently lead the high impact projects needed...
-
Manager- Risk Analysis-Process Excellence
4 weeks ago
Greater Noida, Uttar Pradesh, India Paytm Full timeApply for Paytm Manager Risk Analysis Process Excellence, Career Progress Consultants in Noida/ Greater Noida for 5 - 8 Year of Experience on
-
Sr. AVP Quality Process Excellence
4 weeks ago
Noida, India EXL Full timeEXL is currently hiring for the position of Sr. Assistant Vice President - Quality Process Excellence (P&C Vertical).The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Insurance P&C domain in a BPO environmentMust hold Green & Black Belt certifications.Interested can share their resumes on...
-
Sr. AVP Quality Process Excellence
4 weeks ago
Noida, India EXL Full timeEXL is currently hiring for the position of Sr. Assistant Vice President - Quality Process Excellence (P&C Vertical). The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Insurance P&C domain in a BPO environment Must hold Green & Black Belt certifications. Interested can share their resumes on...
-
Sr. AVP Quality Process Excellence
4 weeks ago
Noida, India EXL Full timeEXL is currently hiring for the position of Sr. Assistant Vice President - Quality Process Excellence (P&C Vertical).The ideal candidate should possess over 15 years of experience in Quality Process Excellence, specifically within the Insurance P&C domain in a BPO environmentMust hold Green & Black Belt certifications.Interested can share their resumes on...
-
Unit Manager- Process Excellence.
4 weeks ago
Noida, India MetLife Full timeReporting Role MetLife: MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries...