Manager - Process Excellence

2 weeks ago

noida, India MetLife Full time

 

Position Summary

 

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

 

Job Responsibilities

 

As part of global transformation team:

  • Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
  • Conduct current state assessment and design target operating model.
  • Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
  • Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
  • Create business cases supporting the solutions designed for the challenges.
  • Create final deliverables for the stakeholders using PowerPoint, Word, Excel

 

As part of GSS Transformation Practices

  • Contribute to practice building activities – conduct knowledge sharing sessions.
  • Coach junior members of the team

 

Education, Technical Skills & Other Critical Requirement

 

Education

Graduation from a tier 1-2 institute, preferably MBA

 

Experience

(In Years)

  • 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
  • Minimum 2 years of experience in innovation, strategy & operations, transformational roles
  • Experience in Digital transformation in Insurance domain to be of added advantage.

 

Technical Skills

  • Life Insurance domain knowledge
  • MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

 

 

Functional Skills

  • Ability to develop presentations that are clear and impactful.
  • Strong analytical and critical thinking skills.
  • Excellent people skills and ability to work effectively within a team.
  • Critical eye to identify areas for improvement in the business.
  • Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
  • Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
  • Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
  • Ability to adapt approach to diverse cultures, communication styles, and working styles

 

 

 

    

 

MetLife:

 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

 

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.      

 

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

 

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

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