IT Support Assistant
2 weeks ago
**Typical Duties**
1. Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
2. Sets up and configures desktop computers, peripherals and accounts assigning security level;
3. Installs software and installs and repairs hardware and peripherals;
4. Tests programs;
5. Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
6. Maintains systems, databases and web pages;
7. Administers user accounts;
8. Designs and produces basic reports;
9. Sets up and submits production jobs and edits and debugs computer output;
10. Transfers computer files between platforms;
11. Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
12. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
13. Arranges for distribution of output to customer;
14. Maintains records;
15. Contributes to unit goals by accomplishing related duties as required.
**Typical Requirements**
**Education**: High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.
**Skills and Experience**: Two or more years of related experience with computers and providing customer service in a technological environment. May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills as required.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹22,000.00 - ₹23,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
Work Location: In person
**Speak with the employer**
+91 9915703375
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