Associate Maintenance, Operations

7 days ago

Thane, India Cityflo Full time

**Associate Maintenance, Operations - Job Description**

**About Cityflo**:
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, we run 280 buses and log 16000 daily bookings in Mumbai & Hyderabad. After having established a strong product-market fit and building a profitable business, we’re expanding services to NCR, where the commute problem is as urgent and exciting. Over the next 2 years, we plan to scale to 1000 buses and 1,00,000 daily bookings across three cities.

Cityflo is well-funded by prominent VCs — India Quotient, Lightbox Ventures.

**1. Before trip Bus Audits**
- Conduct comprehensive Mechanical audits of buses. Fill Checklist Daily, Weekly, and Monthly.
- Check the condition of brakes, accelerators, OBD Alarms, Bus AC, Radiator, Oil Condition, Electricals, Alternator, and Battery based on the frequency of checking.
- Check Seat related maintenance ad ticket resolution (Seat Recliner and Sliding Checking)

**2. Mechanical Issue Resolution**
- Manage and resolve tickets raised by customers by thoroughly addressing their concerns and implementing corrective actions.
- Repair the mechanical issues identified during the audits.
- Ensure the Mechanical/Electrical issues are resolved on time and no trip cancellation is done.
- Handover and follow-up for the major mechanical issues identified to OEM team.
- Oversee daily maintenance activities planned at night. Follow up with OEM maintenance team for timely repair/resolution of mechanical issues.

**3. Coordination with Vendor teams**
- Work closely with the cleaning team to ensure all buses meet high standards of cleanliness.
- Set clear expectations and guidelines for the cleaning team to maintain consistent quality across the fleet.
- Oversee the Greasing activity and monitor the productivity of the greasing vendor.
- Prioritize the repairing of the buses according to the criticality of the issue.
- Coordinate and follow up with the Bus operator supervisor for Bus servicing and repair.

**4. Coordination with the Branding Team**
- Collaborate with the branding team to maintain and update bus branding as required.
- Schedule and oversee branding maintenance to ensure timely and accurate implementation.

**5. Audit Visits to Different Locations**
- Conduct regular visits to various locations to audit the cleanliness and maintenance of all aspects of the buses.
- Ensure that high cleaning standards are consistently maintained across all buses in the fleet.

**6. Record Keeping**
- Maintain detailed records of bus audits, cleaning activities, and branding updates.

**7. Shift Responsibilities**
- Be responsible for both day and night shifts, as per the roster.
- Ensure consistent quality and adherence to standards across all shifts.
- Make and share shift end reports and ensure 100% handover of issues to next shift member.

By fulfilling these responsibilities, the Maintenance Executive will play a crucial role in maintaining the appearance and overall quality of the bus fleet, thereby enhancing customer satisfaction and upholding the company's standards.

**Perks Working at Cityflo**
- 5 days working, week off as per the roaster
- Work Location - Thane

**Qualification**:

- 0-3 years of experience in the maintenance of diesel engine buses (Suspension, Engine, Radiator, AC, Seats, Battery, Steering, Gearbox)
- Comprehensive Knowledge of Bus/Truck maintenance
- Diesel Mechanic as ITI education
- Knowledge of IC engines

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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