Oracle Fusion Financials/scm/hcm Techno Functional

7 months ago

Bengaluru, India Oracle Full time

As a member of the Customer Success Services organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years' experience with Core products or five years' experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Position Overview:
Position is for a Fusion Financials/SCM/HCM Techno Functional Support Professional, preferably with implementation background in Oracle Cloud Financial/SCM Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

1)Graduate with 6.5 + CGPA
2)Good communication and Analytical Skills
3)SAAS Certified.
4)5+ Year of relevant experience
5)Functional consutlants should have expertise in business flows for a chosen domain in a product pillar, understand business requirements and should be able to propose solution to the client, also should be able to contribute in automations or fine tuning the solution. Also, be able to drive the team to deliver the proposed solution.
Technical consultants should be able to lead complex issues and escalations involving technical components.
6)Should be able to contribute to business development through involvement in Discovery Sessions/estimations/POCs/solutioning
7)Very good Knowledge of SQL/PLSQL and reporting technologies.
8)Support process/Project management knowledge in PeopleSoft and certification(ITIL/PMP) are preferred.
9) Should be flexible to work from Client Location on need basis

Fusion HCM Consultant:
Hands on experience in Functional Modules - Core HR, Payroll, Absence Management and Benefits
Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract.

Fusion ERP Consultant:
Hands on experience in General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Expenses
Technical Skills: Developing OTBI, Smart View & FRS Reports, FBDI templates, BIP, SQL

Fusion SCM Consultant:
Hands on experience in Inventory, Costing, Purchasing, Order management, and Manufacturing knowledge in the Cloud.

Good to have skills: Oracle E-Business Suite Applications (R12)

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