Oracle Hcm Techno Functional

2 months ago

Bengaluru Karnataka, India Oracle Full time

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle's products and related implementation services.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Techno-functional Lead, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Career Level - IC4
- Good techno-functional skills in Fusion HCM Applications - Core HR (Including Workflow, Personalization, Security), Payroll, Absence Management, Time & Labor, Benefits, Compensation, Talent Management, Recruiting, Learn and HR Helpdesk.
- Knowledge & experience in Oracle Cloud Infrastructure and Oracle Integration Cloud.
- Understanding of Technical architecture, Visual Builder and Redwood.
- Should have a strong customer facing skills.
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts including night shifts.
- Excellent team player, willing to learn new technologies & problem-solving skills.
- Strong organization skills, detail oriented & communication skills..
- University degree, with post graduate technical or management qualifications or other relevant experience.
- OCI Certified / ITIL Foundation Certification in IT Service Management.

**Skills **- Fusion with Techno-functional skills in Human Capital Management (Core HR (Including Workflow, Personalization, Security), Payroll, Absence Management, Time & Labor, Benefits, Compensation, Talent Management, Recruiting, Learn and HR Helpdesk)
**Technical Skills**:

- SQL, PL/SQL, Java, XML/BI Publisher, VBCS, SOA/BPEL, OTBI, OIC, XML / HTML

**Your Qualifications**

The role will be based in Bangalore / Hyderabad.

**Your Responsibilities**
Key tasks include, but are not limited to, the following:

- SCOPE _
- Manage service delivery activities for customer’s diversified set of Oracle Products deployed on Cloud & On-Premises.
- Represent as a single point of contact between customer & Oracle.
- Manage the service delivery through virtual team of resources.
- Establish priorities & Service growth plans for customers aligned to Oracle’s Cloud Strategy.
- Work on improvement initiatives as required
- ACCOUNTABILITIES _
- Review existing services & contracts and understand the scope thoroughly.
- Generate & manage service delivery plan, key deliverables, marshal resources as required, RACI, risks, issues and dependencies according to ACS standards.
- Deliver regular business and operational reviews to key business stakeholders.
- Implement Service Improvement policy and processes.
- Manage and co-ordinate changes in customer environments per customer strategy.
- RESPONSIBILITIES _
- Service Planning
- Technology Change Management
- Contractual and Financial Control
- Service Governance
- Event, Problem and Incident Management
- Issue and Risk Management
- Escalation Management
- Best Practice Advice and Recommendations
- Impact assessments
- Business Development and Renewals
- Customer Satisfaction
- Provide leadership, motivation and direction

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