Customer Service Representative 2-ops

1 month ago


Karnataka, India Oracle Full time

The Modern Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. For partners, this journey with Modern Oracle PartnerNetwork means gaining trust and relevancy with customers, accelerating time to market with enablers and benefits focused on customer success, easily identify new market opportunities.

Oracle PartnerNetwork offers partners a set of help options that consist of both digital and human-to-human assistance. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through **Partner Assistance* **for questions that cannot be self-serviced.

The primary role of the **Partner Assistance Specialist* **is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.



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