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Service Desk Support
2 months ago
Responsibilities
- Day to day as an executive and tier 1 support
- Providing desk side support including white glove service to executive team and on
site level 1 support to users
- Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
- Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issuesActive Directory for user account management
- ServiceNow ticketing system
- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software’s - Windows 10 - Microsoft Office365 - Microsoft Teams - Skype For Business - One drive - Data migrations and backups - Laptop and Desktop deployments - Well-developed time management skills - Ability to work independently as single handed onsite
- Providing desk side technical support for users including walk-ins and calls & support tickets generated.
- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.
- Troubleshooting hardware/software and network issues.
- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
- Work with project offices to ensure project continuity and be able to deliver on time Requirement
- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.Excellent interpersonal skills.Good written and verbal communication skills
**Job Type**: Permanent
Pay: From ₹22,200.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of IT Service desk experience do yo have?
- Are you willing to work with New Zealand time zone?
**Experience**:
- IT service service desk: 2 years (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
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