India IT Service Desk Operator

3 weeks ago

Gurgaon, India Amplifon Group Full time

**Job Title : Associate IT Servicedesk Executive**
We are looking for a competent IT Service Desk Engineer who can provide fast and useful technical assistance on computer systems. The engineer will answer queries on basic technical issues / solve them via Remote Assistance. An excellent IT Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to ensure the issue is resolved as fast as possible.

**Roles & Responsibilities**:

- Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update user status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.

**Desired Skills**:

- Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues.
- Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus related troubleshooting.
- Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation.
- Excellent listening skills, Graduate/Post Graduate.
- Knowledge of MS Office365, ITIL Process /Certification.
- Knowledge of MS Excel(formulation), Measuring SLA, Inventory Track.
- Exposure on remote management tools, workflow, Ticketing Tool ( Service-Now = preferred ).
- Ability to logically and effectively prioritize, schedule work and execute tasks in a high-pressure environment.
- Extremely motivated team player with solid time management skills.
- Ability to meet deadlines and work well under pressureIn Amplifon, global leader in the hearing care retail market, we empower people to rediscover all the emotions of sound. With a presence in 25 countries and 5 continents, we are transforming the way hearing healthcare is perceived, offering people distinctive customer experience and the superior care and expertise.

Every day we strive for innovation, excellence and forward-thinking, by encouraging our people to be themselves, to inspire each other and to share ideas.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

  • Analyst Service Desk

    1 week ago

    Gurgaon, Haryana, India dss+ Full time

    Role Overview:dss+ is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage,...

  • Manager Service Desk

    1 week ago

    Gurgaon, Haryana, India Encore Capital Group Full time

    About Our CompanyWe are more than a finance company specializing in debt recovery solutions for individuals. We are a diverse global team of over 4,000 employees dedicated to empowering consumers to kickstart their journey towards financial recovery and create a better life for themselves and their loved ones. We firmly believe that achieving this mission...

  • Service Desk Technician

    3 weeks ago

    Gurgaon, India Hatch Full time

    **Requisition ID**:86574 **Job Category**:Information Technology **Location**:Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Associate Sme

    2 months ago

    Gurgaon, India Microland Full time

    Additional details **Level** - P3**Requirement location** - India - Gurugram**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

  • Service Desk Supervisor

    1 week ago

    Gurgaon, Haryana, India Ahead Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Supervisor

    1 week ago

    Gurgaon, Haryana, India Ahead Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Supervisor

    3 weeks ago

    Gurgaon, India AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Associate, IT Service Operations

    2 weeks ago

    Gurgaon, India S&P Global Full time

    OSTTRA, India **The Role**: Associate, IT Service Operations **The Team**: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology...

  • Service Desk Manager

    1 week ago

    Gurgaon, India Assystem Full time

    Company Profile:Assystem Stupis a full-service design, engineering and project delivery consultancy created following Assystem’s acquisition of Stup Consultants Pvt Ltd in July 2021. Assystem Stup combines Assystem’s internationally recognised expertise in low-carbon technologies and complex project management with Stup’s extensive experience. Stup has...

  • Associate, IT Service Operations

    1 week ago

    Gurgaon, Haryana, India S&P Global Full time

    OSTTRA, IndiaThe Role: Associate, IT Service OperationsThe Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our...

  • Service Desk Support

    2 months ago

    Gurgaon, India SSquad Global Full time

    Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

  • Supervisor, Global Service Desk

    3 weeks ago

    gurgaon, India Concentrix Full time

    About ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...

  • Supervisor, Global Service Desk

    2 months ago

    gurgaon, India Concentrix Full time

    About ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...

  • Associate, IT Service Operations

    3 weeks ago

    Gurgaon, India S&P Global Full time

    OSTTRA, India **The Role**: Associate, IT Service Operations **The Team**: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology...

  • Administrator - Service Desk

    2 months ago

    Gurgaon, India Microland Full time

    Additional details **Level** - P2**Requirement location** - India - Gurugram**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

  • Service Desk

    3 weeks ago

    Gurgaon, India Saxo Bank Full time

    About the job: Responsibility: - Relevant experience should be 3 to 5 years in Service desk role. - Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc. - Demonstrate intermediate problem-solving skills and efficient troubleshooting skills. - Work independently on technical tasks for...

  • Supervisor, Global Service Desk

    1 week ago

    Gurgaon, Haryana, India Concentrix Full time

    About ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...

  • Supervisor, Global Service Desk

    1 week ago

    Gurgaon, Haryana, India Concentrix Full time

    About Concentrix Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...

  • Associate, IT Service Operations

    1 week ago

    Gurgaon, Haryana, India S&P Global Full time

    About the Role:OSTTRA, IndiaThe Role: Associate, IT Service OperationsThe Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the...

  • Service Desk

    1 week ago

    Gurgaon, Haryana, India 2coms Full time

    Job DescriptionOpening for Technical Support Service Desk in a top leading MNC GurgaonAbout The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...