![Assystem](https://media.trabajo.org/img/noimg.jpg)
Service Desk Manager
1 week ago
is a full-service design, engineering and project delivery consultancy created following Assystem’s acquisition of Stup Consultants Pvt Ltd in July 2021. Assystem Stup combines Assystem’s internationally recognised expertise in low-carbon technologies and complex project management with Stup’s extensive experience. Stup has 5 decades expertise in the urban and territorial infrastructures, civil engineering, complex buildings, transportation infrastructures as well as its strong footprint and reputation in India. Founded in 1963 by two disciples of the renowned French engineer Eugène Freyssinet, Yves Guyon and C.R. Alimchandani, the father of Stup’s last chairman, Stup became one of India’s leading providers of infrastructure engineering services.Assystem is an international company of more than 6000 experts spread across 10 countries and with more than 55 years’ experiencing of supporting the world’s most challenging energy and complex infrastructure projects.Assystem is playing a leading role in the fight against climate change, helping governments and clients meet their energy transition aspirations. In Europe, Asia and the Middle East, our experts are working on new nuclear power stations, harnessing the power of hydrogen, wind and solar, and helping developing economies to upgrade and optimise their existing grid infrastructures.Assystem also helps its clients meet their operational performance challenges through its ‘engineering powered by digital’ philosophy, merging the strength of engineering and the power of datas, to improve project traceability, reduce projects costs and delivery time as well as optimising infrastructure performance.
Job Description
The Service Desk Manager is the central nervous system of the PMIS support team, ensuring efficient resolution of user inquiries and adherence to the Service Level Agreement (SLA). This role requires a blend of technical expertise, leadership, and communication skills.Responsibilities:Incident Management:
Manage the ServiceNow ticketing system, prioritizing and assigning tickets based on urgency and impact.Troubleshoot basic PMIS issues (e.g., login problems, report access issues).Escalate complex issues to the appropriate Senior Consultant.
Problem Management:
Identify recurring issues and implement solutions to prevent them from reoccurring.Develop and maintain a knowledge base of solutions and FAQs for common PMIS problems.
Change Management:
Coordinate the implementation of minor enhancements and configuration changes, ensuring minimal disruption to users.Communicate upcoming changes to users through ServiceNow tickets or internal announcements.
Performance Management:
Track and report on key performance indicators (KPIs) such as first call resolution rate, average resolution time, and customer satisfaction.Identify areas for improvement and implement process changes to optimize service delivery.
Team Management:
Manage team schedules and workloads to ensure timely resolution of user inquiries.Conduct regular performance reviews for Junior Consultants and provide ongoing coaching and development opportunities.Foster a collaborative and supportive team environment.
Client Relationship Management:
Liaise with clients to understand their needs and concerns.Proactively identify potential issues and suggest solutions.Maintain positive client relationships through excellent communication and service delivery.
Key Skills:Minimum 10-15 years of experience in IT service desk management.Proven experience with ServiceNow or similar ticketing system.Strong understanding of ITIL principles (Incident, Problem, Change, Service Asset & Configuration Management).Excellent communication, problem-solving, and organizational skills.Ability to prioritize tasks, manage multiple deadlines, and work effectively under pressure.Strong analytical skills to identify trends and root causes of problems.
Qualifications
Bachelor's Degree in a relevant field
Additional Information
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.
-
Manager Service Desk
1 week ago
Gurgaon, Haryana, India Encore Capital Group Full timeAbout Our CompanyWe are more than a finance company specializing in debt recovery solutions for individuals. We are a diverse global team of over 4,000 employees dedicated to empowering consumers to kickstart their journey towards financial recovery and create a better life for themselves and their loved ones. We firmly believe that achieving this mission...
-
Analyst Service Desk
2 weeks ago
Gurgaon, Haryana, India dss+ Full timeRole Overview:dss+ is looking for Service desk analyst responsible for providing high-quality technical support and customer service for dss+ IT users. This role involves managing and resolving IT incidents and requests, ensuring service level compliance, and maintaining key performance indicators for the Service Desk. The analyst will handle ticket triage,...
-
Service Desk Supervisor
2 weeks ago
Gurgaon, Haryana, India Ahead Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Supervisor
1 week ago
Gurgaon, Haryana, India Ahead Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Support
2 months ago
Gurgaon, India SSquad Global Full timeResponsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...
-
Associate Sme
2 months ago
Gurgaon, India Microland Full timeAdditional details **Level** - P3**Requirement location** - India - Gurugram**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...
-
Service Desk Supervisor
3 weeks ago
Gurgaon, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk
3 weeks ago
Gurgaon, India Saxo Bank Full timeAbout the job: Responsibility: - Relevant experience should be 3 to 5 years in Service desk role. - Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc. - Demonstrate intermediate problem-solving skills and efficient troubleshooting skills. - Work independently on technical tasks for...
-
Service Desk Management for Fresher
2 weeks ago
Gurgaon, Haryana, India 2coms Full timeWe have a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.About The Client- Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology,...
-
Service Desk Management-Experienced(Gurgaon)
8 hours ago
Gurgaon, India 2coms Full timeJob DescriptionJob DescriptionWehave a huge Opening For Service Desk Management For a Renounced MNC Client In Gurgaon Location.About The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy...
-
Service Desk Technician
3 weeks ago
Gurgaon, India Hatch Full time**Requisition ID**:86574 **Job Category**:Information Technology **Location**:Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...
-
Administrator - Service Desk
2 months ago
Gurgaon, India Microland Full timeAdditional details **Level** - P2**Requirement location** - India - Gurugram**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...
-
Supervisor, Global Service Desk
3 weeks ago
gurgaon, India Concentrix Full timeAbout ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...
-
Supervisor, Global Service Desk
2 months ago
gurgaon, India Concentrix Full timeAbout ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...
-
Service Manager
1 week ago
Gurgaon, Haryana, India JSB Group Full timeWe are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. Responsibilities: Delegating and...
-
Supervisor, Global Service Desk
1 week ago
Gurgaon, Haryana, India Concentrix Full timeAbout ConcentrixConcentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...
-
Supervisor, Global Service Desk
1 week ago
Gurgaon, Haryana, India Concentrix Full timeAbout Concentrix Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our...
-
India IT Service Desk Operator
3 weeks ago
Gurgaon, India Amplifon Group Full time**Job Title : Associate IT Servicedesk Executive** We are looking for a competent IT Service Desk Engineer who can provide fast and useful technical assistance on computer systems. The engineer will answer queries on basic technical issues / solve them via Remote Assistance. An excellent IT Service Desk technician must have good technical knowledge and be...
-
Service Desk Voice Support
2 weeks ago
Gurgaon, India Accurate Global Alliances Full timeSkill required: Query Management Service Desk Voice Support Designation: Management Level - New Associate Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 0 to 1 years Roles and Responsibilities - In this role you are required to solve routine problems, largely through precedent and referral to general guidelines - Your...
-
Service Desk
2 weeks ago
Gurgaon, Haryana, India 2coms Full timeJob DescriptionOpening for Technical Support Service Desk in a top leading MNC GurgaonAbout The Client-Our Client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations...