Global Admissions Executive2

2 weeks ago

Noida, India Study Group Full time

Job Purpose:
Key Responsibilities:

- Identifying and support the implementation of continuous improvements, including reviewing and updating processes and controls to ensure consistency across Operations
- Provide coaching and guidance to Admissions Executives to improve their experience and knowledge
- Support the Admissions Manager in managing team worklists and priorities to achieve SLA’s and provide data insights to support the effective performance management of the team
- Support Admissions Executives to increase their experience and knowledge through work shadowing, quality reviews and oversight of more complex cases.
- Interacting with Agents, Students and Parents during the Admissions process, and liaising with internal agencies to resolve issues as required and manage escalations and errors through to completion
- Processing of cancellations and associated financial adjustments as required.
- Participate in internal or external audits relating to Admissions as required.
- Owning additional tasks as delegated by the Global Admissions Operations Director or Senior Managers as appropriate.

Geographical Scope:

- Role based in Noida, India

Experience Required:
Essential
- Work experience within an administrative and/or customer service environment.
- Experience of using computerised systems/databases to achieve work goals and tasks.

Desirable
- Proven experience within an international education related role, preferably within an International Admissions environment.
- Prior experience operating in a lead or supervisory capacity

Personal Attributes:

- Highly organised; able to prioritise activities and work to tight deadlines.
- Resilient, self-motivated and able to work independently on a day to day basis.
- Flexible and adaptable to change.
- Excellent attention to detail and able to interpret and follow complex processes.
- Problem solving skills - gathers information about complex issues before trying to reach and implement a solution. Can handle a wide range of problems within area of responsibility but recognises when to escalate matters to a more senior manager.

About Study Group

We are a global pathway provider in International Education, working collaboratively with a number of Top Tier Universities. Voted as the 2017, 2018 and 2020 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class UK education to talented students from across the globe.

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.

Study Group processes your information in line with data protection regulations. Please see our Privacy Policy

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