Global Admissions Executive

2 months ago

Noida, India Study Group Full time

**Contract type**: Full time, Permanent

**Location**:Noida

**JOB OVERVIEW**

**ABOUT THE ROLE**
- Identifying and support the implementation of continuous improvements, including reviewing and updating processes and controls to ensure consistency across Operations
- Provide coaching and guidance to Admissions Executives to improve their experience and knowledge
- Support the Admissions Manager in managing team worklists and priorities to achieve SLA’s and provide data insights to support the effective performance management of the team
- Support Admissions Executives to increase their experience and knowledge through work shadowing, quality reviews and oversight of more complex cases.
- Interacting with Agents, Students and Parents during the Admissions process, and liaising with internal agencies to resolve issues as required and manage escalations and errors through to completion
- Processing of cancellations and associated financial adjustments as required.
- Participate in internal or external audits relating to Admissions as required.
- Owning additional tasks as delegated by the Global Admissions Operations Director or Senior Managers as appropriate.

**ABOUT YOU**
- A passion for customer service and a commitment to providing a high level of support
- Experience of using systems/databases to achieve work goals and tasks
- Excellent communication and interpersonal skills
- A strong attention to detail and an ability to work independently
- Ability to work in a fast-paced environment
- Knowledge of international admissions policies and procedures
- Prior experience operating in a lead or supervisory capacity
- Highly organised; able to prioritise activities and work to tight deadlines
- Problem solving skills - gathers information about complex issues before trying to reach and implement a solution

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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