Project Delivery Executive

6 months ago


Koramangala Bengaluru Karnataka, India Kazam EV Tech Private Limited Full time

The Technical Associate will be responsible for understanding, analyzing and troubleshooting the issues by our software clients(Charge Point Operators). The Representative ensures proper procedures are followed and is responsible for overall product (backend software and mobile app ) uptime and project delivery for the client in time.

**Responsibilities**:

- Understanding, and analysing requirements given by customers and communicating with the tech/product team for the same
- Creates service requests within supplied Customer Relationship Management (CRM) system
- Data management and analysis for pattern recognition
- Provides direction to customers promoting online self-service and web-based solutions
- Escalates to Technical Support unresolved customer issues
- Keeps up to date on client performance requirements, product line and service offerings
- Achieves specified performance goals
- Additional responsibilities as required
- Ready to learn and upskill to a technical role
- Normally receives general instructions on routine work, and detailed instructions on new projects or assignments. Will be expected to work independently.
- Problem-solving and troubleshooting skilled
- Customer Focused
- Self-driven and independent and able to manage own time, goals & objective
- People-oriented and a team player
- Strong communication skills, and ability to build and maintain internal and external relationships
- Ability to work and perform under pressure

**Skills Required**:

- Fluent English. Additional languages are beneficial
- Prior experience in technical project delivery or support is beneficial

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹500,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Work Location: In person


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