Front Office Associate
2 months ago
**Job Summary: -**As a Front Office Assistant, you will be the first point of contact for guests, ensuring their overall satisfaction during their stay. You will handle check-ins, check-outs, reservations, and inquiries in a professional and courteous manner. Your excellent communication skills and attention to detail will contribute to the overall success of the hotel.
**Key Responsibilities**
- Greet guests as they arrive and assist them with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel amenities, services, and local attractions to provide guests with relevant information.
- Coordinate with housekeeping, maintenance, and other hotel staff to ensure guest rooms are clean and well-maintained.
- Handle cash and credit card transactions accurately and securely.
- Maintain a tidy and organized front desk area, including stocking supplies and promotional materials.
- Assist with administrative tasks such as filing, data entry, and managing guest records.
- Follow hotel policies and procedures to ensure the safety and security of guests and staff.
- Collaborate with other departments to resolve issues and improve guest experiences
**Qualifications and Skills**
- High school diploma or equivalent; additional education or training in hospitality is a plus.
- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer software such as Microsoft Office and hotel management systems.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor.
**Mandatory Experience**
1-2 Years of experience in a similar role.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Hotel management: 1 year (required)
- total work: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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