Csa (Customer Service Associate)

4 days ago


Delhi Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

**Job Summary**

**Responsibilities and Duties**

1. Call filed employees/clients (based in the US) to perform security checks.

2. Answers incoming calls regarding issues, service questions, and general client concerns.

3. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

4. Update information in the service database/report during and after each call.

5. Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.

6. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.

7. Establish and manage communication with corporate, Clients, staff, and management.

9. Organize and prioritize office tasks to fulfill all administrative requirements.

10. Coordinate meetings with the US team.

11. Participate as needed in special department projects.

**Qualifications and skills**

1. Graduation or Equivalent

2. Prior customer service experience is a plus.

3. Time management

4. Collaboration skills

5. Problem-Solving/ Analysis

6. Personal effectiveness/credibility

7. Excellent communication and interpersonal skills

8. Technical capacity; Good knowledge of MS Office & Google products.

**Job type**: Full-time/Permanent

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Delhi, Delhi (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person



  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, Delhi, India Hammer Head Global Solutions Pvt. Ltd. Full time

    Job Title: Customer Service Associate (CSA) Location: New Delhi Department: Customer Support **Job Type**: Full-Time Languages: English and Punjabi Role: Permanent **Job Summary** Key Responsibilities: **Customer Interaction**: - Handle inbound and outbound customer calls in a professional and courteous manner. - Resolve customer complaints and...


  • Delhi, Delhi, India NIA Aviation Services Pvt. Ltd. Full time

    Are you passionate about providing excellent customer service in a vibrant and diverse environment? Do you thrive in fast-paced settings? We are seeking enthusiastic individuals to join our team as Customer Service Associates (CSAs) at various airports across India. **Responsibilities**: - Welcome passengers and assist them with check-in procedures,...


  • New Delhi, India Mantan Retail Pvt Ltd Full time

    **CSA Job Description** Supermarket customer service assistants both directly help customers inside the store and via telephone, as well as help with maintaining the store. A supermarket customer service assistant's duties and responsibilities can include guiding customers to the items they need, replenishing the grocery shelves when items go out of stock,...


  • Delhi, Delhi, India OAC Full time

    Experience: - Experience with any printing agency would be preferred Language known: - Hindi, English. Basic knowledge of working on computers, MS words, Excel, Power Point etc Familiar with the local area, prominent places and industrial areas in NCR region. Should be residing in NCR since last 5 year Should have his/her own bike/ two-wheeler to...


  • Delhi, Delhi, India OAC Full time

    Educational qualifications: - M. Com/ CS (inter)/ CA (inter), MBA(finance) with minimum 60% aggregate marks. Experience of atleast 2 years with any Bank/company looking after accounts Working knowledge of English as per Banking requirement Basic knowledge of working on computers, MS words, Excel, Power Point etc. Familiar with local area, prominent...


  • Delhi, Delhi, India Meritude Skills Development Full time

    *We are hiring for Smart Bazaar & Smart Points Across North Delhi* *Locations : Across North Delhi* Organization Name: Smart point Openings For: Customer Service Associate Qualification:, 10th Professional Experience: 0-1 Year Age Group: 18-30 **Salary**: Sales Executives: ₹17844(PF & ESI) Contact: 8884461670 (Office hours: 10 am to 6 pm) Kindly...


  • Delhi, India Smart Saver Fintech Pvt Ltd. Full time

    Profile: - Customer Service Associate Process: - blended process 6 months of BPO Experience required One month from the office then completely work from home Location: Delhi **Salary**: - 16K Need excellent communication skills Interview will be walk in **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹16,000.00 per...


  • Delhi Cantonment, Delhi, Delhi, India Raghav IT Solution Service Full time

    **Financial Services Associate/ Lobby Sales Executive** **Purpose**: The role holder is required to meet his/ her targets through generation of new leads and managing and building relationship with customers mapped to them in order to cross sell Financial Services products. **Desired Background **: MBA / Graduates with minimum 1 year of experience **KPA &...


  • Delhi, India Gift It Right Full time

    Key responsibilities: 1. Conversing with clients over call and text 2. Maintaining order record book/billing 3. Coordinating the post-sales process 4. Working on website management (Shopify and WordPress) 5. Acting as a point of contact between the company and its clients **Job Types**: Full-time, Permanent **Salary**: ₹13,000.00 - ₹15,000.00 per...


  • Delhi, Delhi, India SPRING RAISE SERVICE Full time

    **1.Lead gen process** **Shift 5am to 2pm** **Salary upto 20k ; depend on experience and last sal as well** **Freshers upto 17k** **One side cab** **Huge incentives** **2.**Hiring for UK process Shift timings - 3pm to 12am Job role - sales Process - insurance Salary upto 20-27k Location - saket Huge incentives One side cab Fixed shift Fixed...


  • Delhi, India Poddar Diamonds Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Associate at Poddar Diamonds in Mumbai. The Customer Service Associate will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.QualificationsCustomer Support and Customer...

  • Customer Service

    1 week ago


    Delhi, India LaSTiG Full time

    LaSTiG is an insurance provider committed to reliability and personalized service, offering innovative and comprehensive coverage options tailored to meet individual needs. The team at LaSTiG is dedicated to providing peace of mind and financial security through experienced professionals. At LaSTiG, prioritizing your protection is our...


  • Delhi, Delhi, India TapGro Full time

    **Position Overview**: As a Customer Service Associate, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves interacting with customers through various channels, addressing inquiries, resolving issues, and maintaining a positive and helpful attitude. **Key Responsibilities**: **1. Customer...


  • Delhi, Delhi, India VisionaryHire Full time

    **-Profile - Customer Service Executive** **Job responsibilities;** - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Standardizing the customer service delivery of an organization - Performing quality assurance surveys with...


  • Delhi, Delhi, India TapGro Full time

    **About TapGro**: TapGro is a dynamic SAAS startup committed to revolutionizing the salon industry through innovative software solutions. Our comprehensive platform empowers salon business owners to streamline operations, enhance marketing strategies, and optimize overall business efficiency. **Position Overview**: As a Customer Service Associate, you will...


  • New Delhi, India Careers at Tide Full time

    **Who are Tide**: At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...