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Customer Success Advisor
6 months ago
**Company**: Kepler Voice (International BPO)
**Profile**:Customer Success Advisor
As a Customer Success Advisor, you will play a crucial role in providing exceptional customer service in a voice process contact center environment. You will engage with potential customers, existing clients, or leads to promote our products/services, answer inquiries & address concerns. Your ability to establish rapport, communicate persuasively, and effectively manage customer relationships will contribute to the growth and success of our business.
**Responsibilities**:
- Make outbound calls through automated dialer to potential customers from provided leads or lists to introduce products/services and explain their benefits.
- Build and maintain a strong rapport with customers, actively listening to their needs and addressing questions or concerns.
- Effectively communicate product features, pricing, and promotional offers.
- Document call outcomes, customer interactions, and relevant information accurately in the CRM system.
- Follow up with leads and maintain a proactive approach to nurture long-term customer relationships.
- Handle objections and resolve customer complaints in a professional and customer-centric manner.
- Collaborate with partners to nurture business growth.
- Participate in training sessions to enhance communication & product knowledge.
**Skills Required**:
- Excellent verbal communication skills with a persuasive and confident phone presence.
- Strong interpersonal skills to build rapport and establish trust with customers.
- Active listening skills to understand customer needs and tailor solutions accordingly.
- Basic computer skills and familiarity with CRM systems for call documentation.
- Adaptability to new products, services, and changing market dynamics.
- Empathy and patience to provide exceptional customer service.
- Time management skills to effectively manage call volumes and follow-up activities.
**Compensation**: As per international industry standards
**Facility**:One way cab facility, i.e., drop facility will be there for female employees.
**Contact**:
9151041415
**Job Types**: Full-time, Permanent
**Salary**: ₹240,000.00 - ₹300,000.00 per year
**Benefits**:
- Commuter assistance
Schedule:
- Evening shift
- Monday to Friday
- UK shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (required)
Ability to Commute:
- Prayagraj, Uttar Pradesh (required)
Ability to Relocate:
- Prayagraj, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
9151041415
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