Marketplace Operations Associate
5 months ago
Poshmark is a leading social marketplace for new and secondhand styles for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and fun.
Do you love justice and making this world a better place? If you have a passion for investigating and fighting to resolve issues and escalations, we want to talk to you We are looking for that unique individual who loves problem-solving, analyzing data or people, and "getting things done" in a fast-paced tech environment.
Poshmark is looking for a **Marketplace Operations Associate** who will focus onspot inconsistencies and solve escalated issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to resolve a customer conflict.
- **This is an entry-level position**.
**Responsibilities**:
- Resolving the most complex and high-friction order-related issues for our community, including shipping issues, problems with high-value items, and other edge cases
- Balancing customer satisfaction as the primary consideration, with secondary considerations of process efficiencies and margins
- Evaluating lost package claims due to user mistakes, shipping carrier error, and/or insurance fraud
- Submitting shipping carrier package insurance forms and tracking respective incoming payments
- Evolving processes and internal policies to more quickly resolve transactions
- Working cross-functionally to identify, prevent and fight fraudulent behaviors
**6-Month Accomplishments**:
- Familiar with Poshmark policies, processes, and procedures
- Build knowledge of US Postal Service
- Familiar with all Poshmark internal tools
- Close at least 70 cases a day
- Understand most types of Escalations case handling with minor assistance
**12+ Month Accomplishments**:
- Complete and exceed all 6-month responsibilities
- Independently handle general support cases with ease
- Take on additional responsibilities in order to support operations
- Ability to provide input to improve and streamline processes
**Requirements**:
- Graduates are welcome
- 0-1 years of operational or customer support experience preferred
- Great attention to detail and highly organized
- Naturally curious and a strong investigator
- Passionate about community and helping our users
- Self-motivated and strong work ethic
- Excellent verbal and written communication skills
- Contagious positive energy while remaining calm and collected
- Collaborative and strong team player
- Experienced with using Microsoft Excel a plus
**About Us**
**Why Poshmark?**
At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.
We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
View Poshmark's Job Applicant Privacy Policy here.
-
Marketplace Operations Associate, Shipping
5 months ago
Chennai, India Poshmark Full timeAs a Marketplace Operations Associate - Shipping Escalations, you will play an important role resolving friction within the marketplace while focusing on escalated customer issues that require judgment and the ability to take multiple considerations into account when making a decision. Through your work, you will ensure that buyers and sellers have a great...
-
Marketplace Trust Associate
5 months ago
Chennai, India Poshmark Full timeAs a Marketplace Trust Associate you will be the front-line, ensuring and maintaining the quality and policy adherence of contents on Poshmark. This is a unique and exciting opportunity to develop a new team and to have a significant impact on the Poshmark marketplace and user experience. - Job skills and Qualifications_ - Freshers only. - Investigative...
-
Associate I, Marketplace Safety, Marketplace
1 month ago
Chennai, Tamil Nadu, India Poshmark Full timeJob Description: Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community everyday to express themselves and share their love of fashion. Do you love justice and making this world a better place? If...
-
Morning Operation Executive
5 months ago
Chennai, India Sustenance Marketplace Pvt.Ltd Full time**Job Title**:Operation Executive** **Company**:Sustenance Marketplace Pvt Ltd** **Location**:Chennai T.Nagar** **Job Type**:Full-time** **About Us**: Sustenance MarketPlace Pvt Ltd is a leading supplier of fresh greens and vegetables to hotels across Chennai and beyond. With a commitment to quality, sustainability, and exceptional service, we play a...
-
Marketplace Operations Head
3 weeks ago
Chennai, Tamil Nadu, India MetaMorph Full timeAbout MetaMorph:MetaMorph is a 360° HR Advisory firm that helps startups scale, evolve, and grow. We've assisted over 220 startups and multiple hires, providing them with the platform and opportunities they deserve.About Our Client:Our client is an apparel and fashion company specializing in embroidered clothes for women in India. It offers an online...
-
Morning Operation Executive
5 months ago
Chennai, Tamil Nadu, India Sustenance Marketplace Pvt.Ltd Full time**Job Title**:Operation Executive** **Company**:Sustenance Marketplace Pvt Ltd** **Location**:Chennai T.Nagar** **Job Type**:Full-time** **About Us**: Sustenance MarketPlace Pvt Ltd is a leading supplier of fresh greens and vegetables to hotels across Chennai and beyond. With a commitment to quality, sustainability, and exceptional service, we play a...
-
Chennai, India MetaMorph Full timeAbout Meta Morph: Meta Morph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve. About Our Client: Our client is an apparel and fashion company that...
-
chennai, India MetaMorph Full timeAbout MetaMorph:MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.About Our Client:Our client is an apparel and fashion company that specializes...
-
Chennai, India MetaMorph Full timeAbout MetaMorph: MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve. About Our Client: Our client is an apparel and fashion company that...
-
chennai, India MetaMorph Full timeAbout MetaMorph:MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.About Our Client:Our client is an apparel and fashion company that specializes...
-
Chennai, India MetaMorph Full timeAbout MetaMorph: MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve. About Our Client: Our client is an apparel and fashion company...
-
Chennai, India MetaMorph Full timeAbout MetaMorph: MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve. About Our Client: Our client is an apparel and fashion company that...
-
Chennai, India MetaMorph Full timeAbout MetaMorph:MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.About Our Client:Our client is an apparel and fashion company that specializes...
-
Chennai, India MetaMorph Full timeAbout MetaMorph:MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve.About Our Client:Our client is an apparel and fashion company that specializes...
-
Operations Associate
4 weeks ago
Chennai, Tamil Nadu, India WELLS FARGO BANK Full timeAbout this RoleWe are seeking a highly organized and detail-oriented Operations Associate to join our team at Wells Fargo Bank.Key ResponsibilitiesPerform general clerical operations tasks, including receiving, logging, batching, and distributing work.File, photocopy, and answer phones in a professional and courteous manner.Prepare and distribute incoming...
-
Operations Associate
7 months ago
Chennai, India Wolters Kluwer Full timeThe Operations Associate I: - To Prepare US Tax Returns outsourced by U.S CPA firms - To be responsible for the Timeliness and the Quality of the work done - Able to meet deadlines and work based on urgency of projects - Available to work long hours during busy tax season times (Feb-April) - Quick learner, enthusiastic, and a team player - Follow the...
-
Associate Operations
2 months ago
Chennai, Tamil Nadu, India Larsen & Toubro Full timeAssociate Operations LNT/AO/1141707 EdutechChennai - Posted On 10 Sep 2024- Required Experience 2 - 4 Years**Skills**: Knowledge & Posting Location PROJECT MANAGEMENT OPERATIONS MANAGEMENT MIS Minimum Qualification BACHELOR OF TECHNOLOGY (BTECH) **Job Description**: The Associate Operations role involves supporting daily business activities,...
-
Patrol Associate
5 months ago
Chennai, Tamil Nadu, India Poshmark Full time**Job Description**: Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and sellers, Poshmark brings together a vibrant community to express themselves and share their love of fashion and more. Poshmark focuses on people - through this we create empowering...
-
Operations Associate
5 months ago
Chennai, India Wolters Kluwer Full timeKey Responsibilities: Process - Prepare US tax returns - Individual, Trust & Business tax returns - Assist and work in other tax and financial projects - Follow the Client procedures diligently - Complete tasks on time and adhere to the expected quality standards - Co-ordinate with subordinates, managers and prioritize the task Reporting - Report to work on...
-
Operations Associate
4 weeks ago
Chennai, Tamil Nadu, India FOURKITES Full timeAbout FourKitesFourKites is the #1 supply chain visibility platform in the world, extending visibility beyond transportation into yards, warehouses, stores and beyond. We track more than 2.5 million shipments daily across road, rail, ocean, air, parcel and courier, and reach over 185 countries.Job DescriptionWe are seeking a highly skilled Operations...
