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Customer Care Executive

4 months ago

Hyderabad, India BOXFinity Private Limited Full time

**Title**: - Customer Care Executive

**Exp: - **1 to 2 Yrs. (UK Shift: 2 PM - 11 PM)

**JOB Summary: -**

We are looking for an enthusiastic Sr. Customer Care Executive to work for our UK Voice Process to contribute in Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

**Roles & Responsibilities: -**

Inbound/outbound calls as per business expectations for Customer service/sales team
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts.
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
Reporting basic escalations to the Team Leader.

**Knowledge & Skills: -**

Proven experience in UK voice process sales role.

Proven track record of successfully meeting targets.

Ability to learn about the products and describe/explain them to prospects.
Should be able to communicate in English Proficiently.
Must have good listening skills of British English. (As per business need)
No MTI affecting pronunciation/Understanding.
Must have knowledge of operating computer.
Must have typing speed 30 words per minute.

Must have Hardworking Nature and Positive Attitude.

Should have Bachelor's / Master's Degree.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- UK shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
YES

Ability to commute/relocate:

- Punjagutta, Hyderabad - 500082, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current CTC & expected CTC?
- What is your notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Call center: 1 year (required)
- Telemarketing: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

Application Deadline: 16/01/2023
Expected Start Date: 02/01/2023