Customer Care Executive

5 days ago

Kothrud Pune Maharashtra, India Eduplex services private limited Full time

**Job Title**: Customer Care Executive (Female)
**Experience**: 0-1 year
**Salary**: 1.8 LPA
**Location**: Karve Road, Kothrud, Pune
**Notice Period**: Immediate to Maximum 15 Days
**Education Qualification**: Any Graduate
**Language Preference**: English, Hindi, Marathi

**Job Position**: Reporting to Growth Consultant

**Job Summary**:

- Collecting feedback, handling customer complaints, and following up to ensure resolution.
- Keeping records of customer interactions.

**Location**:

- Head Office: Pune

**Roles and Responsibilities**:
Key Responsibilities
- **Customer Care**:

- Create and maintain a customer database with contact information, keep updates, and use it for customer communication.
- **Customer Feedback**:

- Refer to the list of questions, make relevant changes, and improve questions periodically.
- Obtain feedback after product installation or new orders.
- Obtain feedback when ticket counts are high for customers.
- Monitor and close completed tickets after receiving feedback from clients.
- Follow up to confirm satisfied closure of the call.
- Prepare and circulate summary reports each month to management.
- **Customer Satisfaction**:

- Select 10% of customers from the database.
- Compile and analyze data from customer satisfaction surveys.
- Automate the customer satisfaction index.
- **Customer Satisfaction Tool**:

- Determine the satisfaction level of each customer and product segment.
- Decide and coordinate improvement actions, inform the sales team, and present plans to the HOD of all plants.
- **Monitor Customer Complaints**:

- Register customer complaints and initiate corrective actions (CAR).
- Obtain actions from all involved departments.
- Coordinate and implement action plans, inform the sales team, and present completion plans to the HOD of all plants.
- Strong customer interaction and communication skills.
- Graduation in any field.

**Preferred Skill Set**:

- Clear communication skills and ability to use positive language.
- Time management and effective listening skills.
- Working knowledge of MS Office.
- Ability to make impressive presentations.
- Good command of English and regional languages.

**Key Behavioral Attributes Required**:

- Good teamwork skills.
- Strong communication and networking abilities.
- Creativity and writing skills.
- Good organization and planning skills.

**Key Result Areas (KRA)**:

- Timely declaration of Customer Satisfaction Index.
- Timely processing of documentation and complaints.
- Customer focus and adherence to ISO 9001:2015 customer-related clauses.
- Create, maintain, and improve processes for reports on completed and closed tickets.

**Key Relationships (Internal/External)**:

- **Internal**:

- Plant Heads
- Sales teams across the company
- **External**:

- Clients (Existing & Potential)

**Required Skills**:

- Coordination skills
- MS Office proficiency
- Cold calling
- Time management
- Communication skills
- Analytical skills
- Teamwork

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹180,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Marathi (preferred)

Work Location: In person

**Speak with the employer**
+91 9021868394

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