Operations Manage
7 days ago
Job Title: Operations Manager
Location: Chennai
Company: Helpmate
**Salary**: ₹7.5 - 8 LPA
Key Responsibilities
- Lead day-to-day operations for Back Office and Inbound processes, ensuring SLA adherence, efficiency, and high-quality service delivery.
- Strategically plan and implement process improvements to optimize workflow and reduce turnaround times.
- Manage large teams, fostering collaboration, accountability, and performance through strong leadership practices.
- Analyze operational performance data, identify gaps, and drive solutions to improve key performance metrics (KPIs).
- Monitor team performance, resolve escalations, and ensure prompt and efficient issue resolution.
- Collaborate with internal and external stakeholders to drive customer satisfaction and align operations with business goals.
- Ensure resource planning, workload management, and compliance with standard operating procedures (SOPs).
- Prepare and present regular performance reports, tracking progress, team achievements, and areas for improvement.
- Drive continuous process improvements through best practices, automation ideas, and innovation in day-to-day operations.
- Uphold company policies, maintaining operational compliance and adhering to industry standards and quality benchmarks.
**Required Skills**:
- Strong leadership and team management skills with the ability to motivate and drive high-performing teams.
- Proven ability to manage and streamline Back Office and Inbound processes.
- Proficiency in performance monitoring, process optimization, and KPI management.
- Analytical and problem-solving mindset to identify challenges and implement effective solutions.
- Excellent communication, stakeholder management, and people management skills.
- Ability to drive results under pressure, demonstrating a strategic and goal-oriented approach.
**Qualifications**:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- MBA or a relevant master’s degree is a plus.
Experience
- Minimum 5-7 years of experience in a BPO setup.
- Currently holding the designation of Operations Manager with proven on-paper leadership experience.
- Strong background in Back Office and/or Inbound processes is mandatory.
Additional Information
- Location: Chennai (Onsite)
- Salary: ₹7.5 - 8 LPA
Team Hr
Helpmate
Pay: ₹50,711.65 - ₹75,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Operations: 5 years (preferred)
- BPO: 3 years (required)
- Operations management: 2 years (required)
Work Location: In person
**Speak with the employer**
+91 9368999530
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